Account Manager, Home Performance (Hybrid)

ICF • Columbia, MD

5d • Hybrid

About The Position

We are seeking a dynamic and results-driven Account Manager to join our Energy Efficiency team. In this role, you will support the delivery of program services for the EmPOWER Maryland Home Performance with ENERGY STAR® initiative . The ideal candidate will build strong relationships with trade allies, ensure program compliance, and drive participation to achieve energy savings goals. This position requires a proactive approach to client engagement , operational excellence, and continuous improvement in program performance. Why you will love working here! Quality of life : Flexible workplace arrangements, work-life balance Investment of the community : Donation matching, volunteer opportunities Investment in you : Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!)

Requirements

• Bachelor’s degree in (Business, Energy, Communications, Sciences or related fields)(candidates can substitute one year of experience for each year of education)
• 1+ years of professional work experience; preferably in energy efficiency, utilities or construction
• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check.

Nice To Haves

• Demonstrated capabilities in building and maintaining relationships with key market actors in the residential home improvement industry including contractors, real estate agents, home energy rating specialists, weatherization agencies, and public officials.
• Outstanding analytical, writing, and communication skills and excellent interpersonal skills are required.
• Experience with the energy efficiency programs in Maryland and familiarity with programs run by utility companies in Maryland.
• Knowledge of residential energy-efficient and renewable technologies.
• Knowledge of integrated or whole-house building science principles.
• Experience with the home improvement market in Maryland - direct experience in production, administration or sales, or experience working with home improvement industry at a utility, public agency or non-governmental organization.
• Knowledge of energy efficiency and US policies for residential energy.
• Building Performance Institute (BPI) Building Analyst and Envelope Professional.

Responsibilities

• Building and maintaining relationships with key market actors in the home improvement industry.
• Conducting partner recruitment activities to achieve the program goals for contractor and consultant recruitment.
• Maintaining strong ongoing communications with participating contractors and consultants in order to assess their needs and to receive feedback on their experience with the program.
• Providing or referring contractors and consultants to technical, administrative, and marketing assistance.
• Contributing to the evolution of program strategies and the design of program features and services.
• Contributing to the deployment of program marketing and outreach campaigns.
• Conducting market ally outreach and training as needed.
• Preparing status reports to accurately describe activities in the field and to monitor progress towards program goals on contractor/consultant participation and the completion of eligible projects.
• Analysis of energy savings and verification of compliance reported through eligible projects.
• Coordinating with or follow up on program Quality Assurance activities such as field inspections and customer surveys, as appropriate.
• Must have a reliable vehicle for local travel. Requirements are between 5% to 25% of the time. (reimbursement for mileage provided)

Benefits

• Flexible workplace arrangements, work-life balance
• Donation matching, volunteer opportunities
• Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees