Account Manager - Home Depot

Interoceanic•White Plains, NY

2d•Hybrid

About The Position

The Account Manager – Home Depot plays a critical role in protecting revenue, margin, and customer relationships by ensuring executional excellence across one of IOC’s most complex and demanding retail partnerships. They have ownership over day-to-day execution, operational performance, and cross-functional coordination of the Spring Valley business at The Home Depot. This role serves as the central point of accountability for program execution, item readiness, order accuracy, and vendor compliance, ensuring Home Depot standards are consistently met while supporting long-term account growth. The ideal candidate is detail-oriented, highly organized, and eager to offer their expertise in retail account management.

Requirements

Proven experience in account management, preferably within retail, big-box, or Home Depot accounts.
Advanced Microsoft Office proficiency. Strong working knowledge of Microsoft Excel required (pivot tables, lookups, data analysis).
Strong understanding of order management processes and retail compliance.
Ability to manage complex projects such as line reviews and product launches while conducting day-to-day operations while meeting all deadlines.
Excellent communication, organizational, and problem-solving skills.
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
Requires advanced communication and presentation.
Strong cross-functional collaboration skills.

Nice To Haves

Bachelor’s degree in business administration or other relevant discipline required.
Experience in consumer product sales.
Prior experience working directly with Home Depot.
Experience coordinating with multiple vendors and internal departments.
Familiarity with product setup, SKU management, and retail systems.

Responsibilities

Assist in the execution of sales programs, promotions, and product launches for the Home Depot.
Execute annual programs for lawn & garden products under both Spring Valley and private label brands at Home Depot.
Manage retailer portals for item setup, pricing updates, promotional submissions, and compliance requirements to reduce risk and cost.
Track account-specific scorecards, item data integrity, OTIF performance, ASN accuracy, routing compliance, RDC/IFC flow, and vendor compliance, proactively resolving & escalating issues as needed.
Lead and coordinate regional and Pro-specific events with The Home Depot.
Drive the preparation and execution of line reviews, ensuring all materials, data, and timelines align with Home Depot expectations.
Coordinate and manage all setup, data entry, documentation, pricing, compliance, and readiness meeting Home Depot standards.
Translate new product ideas into actionable plans, ensuring all requirements are completed accurately and on time.
Track timelines and proactively address issues that may delay launch.
Work closely with the Sales team to support account strategy, growth initiatives, and customer needs.
Collaborate with supply chain, logistics, and operations teams to ensure on-time deliveries and accurate order fulfillment.
Work closely with marketing on the development of merchandising, packaging, and promotional collateral.
Partner with finance to track promotional spend, deductions, margin improvement, and ROI analysis.
Support senior leadership in strategic meetings and contribute to decision-making.
Oversee order processing and ensure accuracy, compliance, and timely fulfillment.
Possess a strong working knowledge of Home Depot policies, procedures, and systems.
Collaborate with vendors to ensure alignment, compliance, and smooth execution.
Identify, troubleshoot, and resolve order, product, or operational issues quickly and effectively.
Serve as a solution-oriented resource for internal teams, customers, and vendors.
Collect, analyze, and report on POS, inventory, and promotional performance data.