Account Manager - Google Workspace

MarketStar

3d•$40,000 - $45,000•Remote

About The Position

MarketStar is seeking an Account Manager to support our Google Workspace team. Account Managers are responsible for working with existing customers, identifying opportunities to improve their experience and effectively upsell. They draw daily on both their skills in managing client relationships and utilizing the data provided to make strategic and thoughtful decisions. The right candidate will be instrumental in providing value to Google Workspace and their customers.

Requirements

Strong time and project management organizational skills
Proficiency with using Microsoft Office and/or Google Suites
Demonstrated ability to build relationships
Strong written and verbal presentation skills
Experience with setting and exceeding sales goals
Able to multi-task, manage time effectively and adapt to change
Able to analyze and interpret data to develop and implement strategic plans is preferred
Previous experience with account management or prior experience in sales or technology preferred

Responsibilities

Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
Work with existing customers to build brand awareness and increase their usage and spend
Use client provided and self- guided training resources to stay up to date on knowledge of the product
Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
Attain daily, weekly, monthly, and quarterly targets
Record customer interactions and engagement in CRM
Build and manage both Internal MarketStar team and external client counterpart relationships
Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership
Use data to drive planning and success
Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.
Other applicable duties as assigned