Account Manager-GM Business Unit

Alpine Electronics Of America•Auburn Hills, MI

3d•Hybrid

About The Position

Alps Alpine, a leading manufacturer of electronic components and automotive infotainment systems, has brought the world numerous “First 1” and “Number 1” products since its founding in 1948. The Alps Alpine Group currently operates 110 bases in 26 countries and regions, supplying roughly 40,000 different products and solutions to around 2,000 companies worldwide. Those offerings include devices such as switches, sensors, data communication modules, touch input panels, actuators, and power inductors; electronic shifters, remote keyless entry systems, and other automotive units; consumer electronics like car navigation and audio-visual systems; and systems and services such as digital keys based on smartphone apps and blockchain technology, and remote monitoring. Account Manager (GM Business Unit) focuses on fostering strong customer relationships (CRM). This involves medium- to long-term planning and direct sales of various products, services, and/or solutions across multiple lines of business to a defined portfolio of existing clients. Develop medium-to-long-range sales plans and prepare strategies to protect, grow, and diversify the relationship with a defined group of existing customers and identify and manage interactions with the assigned group of existing customers to identify cross/up and repeat sales opportunities. Responsibilities include resolving problems and ensuring that customers receive high-quality customer service. Develop client retention, growth plans and strategies for developing profitable business with assigned accounts.

Requirements

Bachelor's degree in business or engineering or equivalent experience required
Applicable sales application engineering and program management experience required
Prior GM account manager experience required (5-10 years).
Valid U.S. driver's license required
Broad knowledge of market regulatory, trade, and tax requirements.
Problem-Solving Skills
Verbal Communication Skills
Written Communication and Skills
Travel and or overnight stays
Support meetings or calls in various time zones.

Nice To Haves

Valid passport preferred.

Responsibilities

Responsible for ensuring high-level customer satisfaction using CRM techniques and supporting customer scorecard.
Quote new business and Design Change Requests (DCR) and coordinate fulfillment of customer requirements with Engineering.
Prepare presentation materials for the customer Request for Information (RFI's) and Request for Proposal (RFP's).
Answer Request for Quotes (RFQs) and determine pricing and lead time for each order.
Review, prepare, and achieve the budget.
Contract validation against quoted terms and ensuring established customer contracts and NDAs are in place.
Manage and support existing customers by meeting all customer quoting requests, completing part pricing evaluations, preparing tooling pricing evaluations, and supporting meetings involving engineering changes and open items.
Manage pre-production orders from the customer and order parts from the manufacturing facility to meet customer requirements.
Support & participate in Product Planning Meeting (PPM) & Product Design Team (PDT) weekly meetings led by the Project Lead. Lead any discussions related to costs, prototype orders, and preproduction orders.
Provide Sales and Account Management support in the recurring operation meetings.
Conduct research for new business opportunities.
Responsible for customer collection activities.
For non-automotive customers, provide on-site program management services for customers, serving as the primary communication channel and handling all aspects of program management to ensure the completion of each project, reporting requirements, and deadlines, by working with the appropriate internal departments and monitoring each task until completion.
Provide support toward the certification and ensure compliance with the customer's required quality management systems (TISAX, TS16949, IATF, etc.)
Positions that fall under the functions of Product Development, Legal, HR, IT, and Executive Management is required to exercise a higher level of confidentiality and discretion in handling information that the positions have access to.