Business Unit Manager

ECR Software Corporation

About The Position

A Business Unit Manager is accountable for the commercial success, operational execution, and long‑term viability of an ECRS product or service area. This role owns outcomes—not activity—and serves as the integrator between product strategy, engineering, sales, support, and customers. The Business Unit Manager ensures the unit scales, performs, and delivers measurable value to both customers and ECRS.

Requirements

Demonstrated experience owning outcomes in a product, platform, or business unit context.
Strong understanding of software‑enabled business models, preferably in retail, payments, or enterprise systems.
Startup or startup‑like experience preferred, including building, scaling, or turning around products, services, or business units with limited resources and high accountability.
Business education or equivalent experience, such as a degree in business, management, entrepreneurship, economics, or finance or demonstrable real-world experience owning P&L, revenue, or operational outcomes.
Demonstrated business leadership experience, including responsibility for setting direction, aligning teams, and delivering measurable business results.
Proven ability to operate across technical and non‑technical domains.
High comfort with metrics, financials, and data‑driven decision making.
Entrepreneurial mindset with a strong sense of ownership for outcomes, not just activities; comfortable operating in ambiguity, making tradeoffs, and building viable businesses rather than waiting for perfect conditions.
Excellent communication skills, with the ability to clearly articulate intent, priorities, risks, and tradeoffs to technical, operational, and executive audiences.
Proven ability to influence across functions without relying on formal authority.
Comfort presenting business plans, performance metrics, and strategic recommendations to senior leadership.
Strong written communication skills to document decisions, expectations, and measurable results.

Responsibilities

Aligns with and accomplishes CEO Intent.
Own the profit and loss (P&L) performance of the assigned business unit.
Define and execute the business plan, including revenue growth, cost control, and margin improvement.
Establish and track clear performance metrics that demonstrate product viability and team effectiveness.
Act as the voice of the market and customer, translating real business problems into prioritized product direction.
Partner with Product Owners and Engineering to ensure development efforts align with defined business outcomes.
Ensure the product scales for larger customers without degrading performance, reliability, or supportability.
Using disciplined initiatives drives execution across development, deployment, and support workflows.
Identify bottlenecks, friction points, and systemic inefficiencies; take ownership of resolving them.
Ensure commitments made to customers are achievable, measurable, and delivered on time.
Coordinate with Sales, Marketing, Support, Deployment, and Finance to ensure alignment across the full customer lifecycle.
Serve as the primary escalation point for business‑unit‑level risks, tradeoffs, and decisions.
Build strong internal partnerships while maintaining clear accountability for results.
Define success using objective metrics (adoption, performance, reliability, revenue, cost to serve).
Regularly review performance data and adjust strategy based on facts, not assumptions.
Hold self and team accountable to ECRS standards of operational discipline and transparency.
Develop and lead a high‑performing team focused on outcomes rather than roles.
Ensure the right people are in the right seats and that expectations are explicit and measurable.
Promote disciplined initiative—empowering action within clearly understood intent.