Account Manager, GFO Banking

Northern Trust•Chicago, IL

2d•Hybrid

About The Position

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. The Global Family & Private Investment Offices team (“GFO”) is a sales and client servicing group, within the Wealth Management division, specifically dedicated to supporting ultra-high net worth individuals and families (>$200m of investable assets), their charities and foundations. Given their wealth, these families act like institutions but require a personal and high touch approach, as well as the highest level of discretion. Our families' wealth is mixed in nature with some being multi-generational inherited wealth and some being new entrepreneurial wealth. With the diversity of their investments, they often take a broad range of products and services from Northern Trust including asset servicing (custody), fiduciary, fund administration, investment management and banking/credit. The Account Manager will be responsible for coordinating banking/custody/fiduciary/investment administration for Wealth Management clients. Identifies client needs and handles client inquiry resolution. Coordinates set-up of account services and monitors client reporting. Serves as main liaison for the client service team, working with key partner areas supporting client requirements. Identifies service efficiencies and process improvements, using creative and proactive measures. Banking Support: • Works with bankers, relationship managers and account managers to support daily client banking needs, supporting all banking products and services. Acts as banking contact for service team. • Processes daily transactions as required by the client including, but not limited to, communication of complex loan pricing, loan borrowings, loan payments, requests for funds under established lines of credit. • Assists with creating and implementing complex baking structures, including treasury management services. • Directs set up of various types of client accounts and services. Keeps abreast of all new products/services to respond to client inquiries and assist in selling services. • Interacts with partners in various operating areas to ensure accurate processing, to resolve issues and to research client inquiries. Custody Support: • Coordinates the account administration which may include a focus on asset servicing, trust administration, banking, investment manager or consultant activities. • Coordinates the daily execution of client requests, communicating progress status with clients, vendors and the internal service team, regularly. • Works with relationship managers to ensure appropriate and necessary documentation is received and maintained. • Maintains internal documented procedures for assigned client relationships, including special procedures. • Works with relationship managers in developing/identifying additional business, preparing for client meetings and coordinating the service team. • Ensures accurate set up and review of fees. 1. Expected to use some initiative but refer more complex problems to managers/experts 2. May have direct interaction with committees, clients and/or Senior Management 3. Carries out complex activities with significant financial, client, and/or internal business impact 4. More technically sound in area of expertise and has broader knowledge of other areas 5. Delivers a work product that requires less revision 6. Able to facilitate discussions and reach decisions 7. Works effectively as a team member but also independently 8. Works toward becoming proficient in all areas of the job 9. Completes administrative functions/special projects as needed or requested The successful candidate will have: Knowledge of trust/banking products and services usually acquired through related work experience is required to service client and administrative needs. Organizational and time management skills are necessary in order to monitor consistent flow of requests in a daily deadline, time-critical environment. Excellent verbal and written communication skills are required. Critical thinking, analytical and problem-solving skills are needed to identify and resolve client inquiries. A College or University degree and/or 2-5 relevant experience in trust/banking operations experience is preferred. Client servicing experience and proven work record.

Requirements

Knowledge of trust/banking products and services usually acquired through related work experience is required to service client and administrative needs
Organizational and time management skills are necessary in order to monitor consistent flow of requests in a daily deadline, time-critical environment
Excellent verbal and written communication skills are required
Critical thinking, analytical and problem-solving skills are needed to identify and resolve client inquiries
A College or University degree and/or 2-5 relevant experience in trust/banking operations experience is preferred
Client servicing experience and proven work record

Responsibilities

Coordinating banking/custody/fiduciary/investment administration for Wealth Management clients
Identifies client needs and handles client inquiry resolution
Coordinates set-up of account services and monitors client reporting
Serves as main liaison for the client service team, working with key partner areas supporting client requirements
Identifies service efficiencies and process improvements, using creative and proactive measures
Works with bankers, relationship managers and account managers to support daily client banking needs, supporting all banking products and services
Acts as banking contact for service team
Processes daily transactions as required by the client including, but not limited to, communication of complex loan pricing, loan borrowings, loan payments, requests for funds under established lines of credit
Assists with creating and implementing complex baking structures, including treasury management services
Directs set up of various types of client accounts and services
Keeps abreast of all new products/services to respond to client inquiries and assist in selling services
Interacts with partners in various operating areas to ensure accurate processing, to resolve issues and to research client inquiries
Coordinates the account administration which may include a focus on asset servicing, trust administration, banking, investment manager or consultant activities
Coordinates the daily execution of client requests, communicating progress status with clients, vendors and the internal service team, regularly
Works with relationship managers to ensure appropriate and necessary documentation is received and maintained
Maintains internal documented procedures for assigned client relationships, including special procedures
Works with relationship managers in developing/identifying additional business, preparing for client meetings and coordinating the service team
Ensures accurate set up and review of fees
Completes administrative functions/special projects as needed or requested

Benefits

retirement benefits (401k and pension)
health and welfare benefits (medical, dental, vision, spending accounts and disability)
paid time off
parental and caregiver leave
life & accident insurance
other voluntary and well-being benefits
discretionary bonus program that may include an equity component

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