Account Manager (Events & Trade Shows)

HR & Onboarding•Dayton, NJ

About The Position

Impact XM is seeking an Account Manager (Events & Trade Shows) to join our dynamic team. In this role, you’ll manage and grow assigned client portfolios, supporting Account Directors on strategy while driving the execution of all project deliverables. You’ll be a key liaison for clients, ensuring they view Impact XM as a trusted partner and that all projects are delivered efficiently, on time, and with excellence. About Impact XM Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business. OUR BRAND – What We Believe Passion is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish. ABC Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience. We>Me Collaboration and transparent communication creates our best work. Trust is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes. Respect is Given – We understand, acknowledge, and appreciate the perspective and actions of others. Safety Message: We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees. Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site [https://www.impact-xm.com/careers]. If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.

Requirements

Passion for client service and experiential marketing.
Experience in event operations, face-to-face marketing, or creative agency work.
Strong organizational, communication, and multitasking skills.
Ability to thrive in a fast-paced, entrepreneurial environment.
Flexible, solution-oriented, and collaborative mindset.
Bachelor’s degree (B.A. or B.S.) or equivalent combination of education and experience.
2+ years of experience in account coordination, project management, or similar roles.
Proficiency in Microsoft Office and project management tools.
Strong problem-solving and business acumen.

Responsibilities

Manage multiple mid-size clients ($250K–$500K annual revenue) and their Experiential Marketing portfolios.
Serve as the primary point of contact for project deliverables and client communication.
Collaborate with global estimating, field services, operational teams, and fulfillment centers.
Prepare proposals, correspondence, workback schedules, and project plans.
Ensure all projects meet deadlines, show rules, and quality standards.
Travel approximately 20% to support client activations.
Maintain accurate project and financial records in Impact XM systems.
Ensure consistent delivery of ≥40% gross margin on projects.
Support estimating, proposals, invoicing, and timely follow-up on unpaid invoices.
Mentor and develop your own skill set and contribute to team growth.
Proactively identify opportunities to strengthen client relationships.
Participate in internal brainstorming sessions, sales pitches, and capabilities presentations.