Account Manager | Enterprise

Ramp•New York City, NY

About The Position

As an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (500+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving adoption across Ramp’s product suite, and ensuring customers achieve meaningful business outcomes. You will build strong relationships at all levels of your customers’ organizations — including operators, directors, VPs, and C-suite leaders — and be skilled at managing evolving needs and product configurations. Internally, you’ll work closely with cross-functional teams to support customer initiatives, coordinate efforts, and contribute insights that help shape Ramp’s product and operational processes.

Requirements

7+ years of experience in Account Management, Customer Success, or a similar revenue-focused role
Experience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book model
Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS
Demonstrated ability to negotiate and close renewals and upsell opportunities
Comfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholders
Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts
Strong communication and relationship-building skills, including comfort working with senior leadership and the C-suite
Track record of meeting or exceeding revenue or growth targets in a fast-paced, evolving environment
High level of ownership, adaptability, and comfort working through ambiguity
Willingness to travel as needed

Nice To Haves

Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, controllers, accounting, or expense management)
Experience at a high-growth startup

Responsibilities

Own a portfolio of ~60–70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account health
Lead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes
Manage renewals and growth opportunities end-to-end, from identifying the need to solution design, positioning, and negotiation
Drive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp’s platform
Create and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategy
Run regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful
Collaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experience
Surface structured feedback to internal teams, helping inform Ramp’s Enterprise roadmap and process improvements
Use data and insights to analyze account performance, spot trends, and communicate value in a clear and practical way
Travel occasionally for customer on-sites, events, and internal summits