Account Manager, Enterprise

TaskRay•Denver, CO

30d•$100,000 - $125,000•Hybrid

About The Position

First impressions matter. TaskRay is on a mission to ensure businesses get off to a great start with a flawless customer experience once the opportunity is marked Closed Won. TaskRay is the leader in post-sale work management in the Salesforce ecosystem. We help companies make the transition from sales to customer success frictionless, driving greater efficiencies and creating unmatched customer experiences – all within Salesforce. Culture is at the heart of TaskRay. We look for team members who share our values and bring them to life in their own ways. If these resonate with you, TaskRay could be the place for you: Connection. Cultivate authentic connections with customers, partners, and each other. We believe in a customer-first mindset across everything we do, continuously learning and focusing on the ‘We’ rather than the ‘I’. Integrity. We are transparent, sharing information and feedback freely. We infuse every action with honesty, fairness, and respect for customers and colleagues alike. We do the right thing, even when no one is watching. Hunger. We have high expectations and expect high performance of ourselves and our teams. We constantly look to innovate and improve, unleashing our creativity and persistence to find solutions and deliver exceptional results. Thrive. We love what we do and bring our best selves to work every day. We show up as real human beings who speak from the heart, value others’ contributions and invest in each other’s growth. The Role We are seeking an experienced Account Manager to own and grow strategic relationships across a portfolio of high-value enterprise customers. In this role, you will serve as a trusted advisor to senior stakeholders, proactively managing complex accounts to drive long-term customer success, retention, and expansion. You will own churn and contraction risk mitigation, proactively managing renewals and customer commercial strategy to protect and grow revenue. You will partner closely with Sales, Customer Success, Solution Engineering, and Marketing to deliver tailored solutions and achieve enterprise-level growth targets. The ideal candidate brings a strong track record of engaging C-suite executives, identifying growth opportunities, and leading complex, consultative sales motions.

Requirements

7+ years of experience in a customer-facing B2B SaaS role (new business sales, account management, or customer success) or a similar role managing large, complex accounts
5+ years in a quota-carrying role with demonstrated success driving new business, renewals, and expansion within enterprise accounts
Proven track record of exceeding targets while navigating long, complex sales cycles, building trust and connection with C-suite stakeholders
Advanced proficiency in Salesforce, with the ability to leverage CRM insights to inform strategy and execution
Strong ability to develop and execute long-term account plans aligned to both customer objectives and company goals
Exceptional written and verbal communication skills, including executive-level presentations
Deep experience with solution-based selling and translating customer pain points into value-driven outcomes
Strong organizational and project management skills, with the ability to manage multiple high-priority initiatives simultaneously
Collaborative mindset with experience leading cross-functional efforts across Sales, Product, and Customer Success
Comfort influencing at all levels of an organization, from technical teams to executive leadership

Nice To Haves

Experience managing enterprise customers across multiple industries
Familiarity with Salesforce ISV applications and enterprise integrations (preferred)
Strong understanding of SaaS business models and enterprise software (preferred)

Responsibilities

Account Ownership: Serve as the primary owner for assigned enterprise accounts, partnering with Customer Success, Solution Engineering, and Sales Leadership to develop and execute strategic account plans that drive growth and retention.
Strategic Partnerships: Build trusting, collaborative relationships with senior decision-makers, including C-suite executives and key business and technical stakeholders. Understand their long-term objectives and position TaskRay as a strategic partner.
Revenue Growth: Proactively manage a pipeline of renewals, expansions, and cross-sell opportunities to drive revenue growth while minimizing churn and contraction. This role is responsible for: Identifying and mitigating early indicators of contraction risk Developing renewal structures and licensing strategies aligned to customer value Leading commercial negotiations grounded in value realization and customer outcomes
Quarterly Business Reviews (QBRs): Lead QBRs and Executive Business Reviews in partnership with Customer Success Managers, delivering data-driven insights, ROI analysis, and strategic recommendations.
Complex Sales Cycles: Own the full sales lifecycle including discovery, solution design, objection handling, proposal development, negotiations, contract review, and closing, while leading high-level business and technical discussions.
Cross-functional Collaboration: Partner with Sales, Sales Engineering, Customer Support, Professional Services, and Marketing to ensure a cohesive customer experience and successful go-to-market execution.
Customer Advocacy: Act as the voice of the customer internally, sharing insights and partnering with Product and Engineering to continuously improve the customer experience.
Forecasting & Reporting: Maintain accurate forecasts and pipeline data in Salesforce; provide regular reporting on account health, growth opportunities, and risk.
Continuous Improvement: Stay current on industry trends, competitive landscape, and product enhancements to advise customers on best practices and emerging solutions.
Leadership & Enablement: Act as a subject-matter expert for enterprise accounts, helping to coach peers and contribute to the development of enterprise sales and account management standards.
Other duties as assigned.