Account Manager (Enterprise SaaS)

TicketManager•Mesa, AZ

48d•$55,000 - $75,000•Onsite

About The Position

The Account Manager (AM) supports our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal The Account Manager serves as the strategic partner for Customer Admins and Key Users, ensuring optimal setup, adoption, and ongoing success with TicketManager. AMs are responsible for managing customer relationships, supporting system operations, and collaborating cross-functionally to drive value and resolve issues. This role requires strong communication, organization, and problem-solving skills, with a focus on proactive engagement and continuous improvement within existing accounts.

Requirements

Bachelor’s Degree Required
3-5+ years of experience in Account Management or similar client-facing role in a SaaS or technology company
Previous customer service and/or customer success experience preferred
Sports, entertainment, and hospitality experience preferred
Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
Proven presentation and executive meeting planning
Self-motivated person who can take directions and exceed expectations
High personal integrity, ethics, and credibility
Expertise with standard corporate software including JIRA, CRM, etc.
Ability to work in a fast-paced environment while on-site with clients

Nice To Haves

Previous customer service and/or customer success experience preferred
Sports, entertainment, and hospitality experience preferred

Responsibilities

Partner with Implementation Project Managers to ensure smooth account launches by coordinating meetings, collecting required materials for successful launch
Host monthly Zoom calls and ongoing onboarding/refresher sessions to drive adoption and reduce support needs.
Analyze customer engagement and conduct proactive outreach to increase usage and reduce unnecessary support tickets.
Monitor account health, activity, and best‑practice adherence
Contribute to documentation, best‑practice guides, and self‑service resources.
Build and maintain strong relationships with super users; conduct proactive check‑ins and light social touches to strengthen engagement and retention.
Attend major events and conduct customer visits twice per year for large enterprise customers.
Identify upgrade opportunities or customer needs and hand them off to the revenue team.
Responsible for managing renewals for a subset of account portfolios.