Account Manager, Enterprise (Revenue Recovery)

SPS Commerce • Rogers, AR

3d • $170,000 - $200,000 • Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Account Manager, Enterprise (Revenue Recovery) Client relationships are our top priority. We’re looking for a customer-focused, commercially minded Account Manager to own enterprise customer relationships, drive renewals, and identify expansion opportunities within SPS’s Revenue Recovery solutions. This role partners closely with Sales and Customer Success to ensure customers achieve measurable outcomes and long-term value.

Requirements

• 3+ years of professional experience in B2B SaaS sales, account management, or customer-facing commercial roles.
• Proven track record of meeting or exceeding targets and driving strong customer outcomes.
• Ability to build relationships quickly and navigate complex customer business challenges.
• Strong analytical skills with comfort using data to guide recommendations.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong listening, negotiation, and presentation abilities.
• High attention to detail and strong organizational skills.
• Experience with CRM/customer platforms (e.g., HubSpot).

Nice To Haves

• Enterprise CPG industry experience is a plus.

Responsibilities

• Develop deep expertise in SPS Revenue Recovery solutions to support customers and identify growth opportunities.
• Build and strengthen executive-level customer relationships to create long-term partnerships.
• Own day-to-day account management, including: Leading renewal and expansion conversations and negotiating contracts to maximize value. Maintaining accurate customer and contract records, including updates and renewal timelines. Identifying areas of improvement and new use cases to drive expansion and meet targets.
• Collaborate cross-functionally with Sales and Customer Success to reduce churn risk and accelerate growth.
• Partner with customer stakeholders and decision-makers to align on business objectives and ensure successful renewals.
• Clearly communicate progress on monthly and quarterly initiatives to internal and external stakeholders.
• Work closely with internal teams to align on goals, account strategy, and expansion plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed