Account Manager/Designer

iSpace Environments-posted 5 months ago
$50,000 - $80,000/Yr
Full-time • Mid Level
Minneapolis, MN
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The role of the Account Manager/Designer is to manage the account relationships by meeting and exceeding the customers’ expectations consistently and keeping a sustainable book of business. Provides design and consultative services for assigned accounts and projects.

  • Proactively manages & develops day-to-day Relationships with Assigned Customers
  • Able to manage basic client issue resolution with minimal support
  • Initiate customer conversations for projects frequently to ensure iSpace is current with monthly revenue projections in Suite CRM
  • Receive customer requests, manage customer expectations and communicate/delegate to internal teams
  • Clearly communicate iSpace deliverables, customer requirements and timeline needs to ensure iSpace is positioned to execute a successful project
  • Clearly communicate payment terms relating to timeline needs
  • Obtain customer decisions, feedback, and approvals in support of project timelines
  • Schedule site visits with appropriate internal resources at various phases of the projects
  • Perform Project Management duties on projects that don’t have an assigned Project Manager
  • Recognize the need for change orders and communicate to customers in a timely manner
  • Participates in client walkthrough, training, and sign-off as needed
  • Assumes total responsibility for design and specification, and management of project team
  • Prepare client presentations
  • Leads in ensuring the accuracy of all drawings and specifications before presenting to the selling team member or client
  • Demonstrates expert knowledge in design trends and appropriate product application
  • Prepares and presents design contracts, assist Design Team members with contracts
  • Serves as a mentor and coach to other design team members
  • The position is responsible for identifying the appropriate level of communication needed for each project
  • Maintains accurate and up-to-date forecast
  • Creates projects and delegates initial tasks at the appropriate times to the design, project and installation teams
  • Update projects with current documentation
  • Schedule, facilitate and lead meetings for all assigned projects/events when necessary
  • Create and disseminate project timelines based on project complexity, customer needs, and internal resources
  • Approve final paperwork for invoicing
  • Send customer all final project documentation
  • Obtain estimates for billable labor from the appropriate resources
  • Bachelor's degree from four-year College or University preferred or equivalent combination of education and experience in Interior, Industrial or Architectural Design
  • Must have 4+ years of experience in furniture/office/space specification – specifically in Teknion, paired with customer facing client services
  • Dealership experience preferable
  • Knowledge of building codes for furniture design required
  • Highly proficient with Microsoft Office Suite, including Word, Excel and PowerPoint
  • Advanced proficiency in AutoCAD and specification software(s)
  • MUST have furniture/CAD experience
  • Strong customer focus with solution orientation
  • Must possess strong attention to detail and time management skills
  • Strong, effective communication with coworkers and clients at various levels
  • Desire and ability to succeed in a fast-paced, results driven environment
  • Must be flexible and adept with multi-tasking and changing priorities
  • Detail and organizational skills are essential for success
  • Ability to manage multiple projects and delegate to other team members
  • Must have proven ability to collaborate within teams and cross-functionally and meet deadlines
  • Willingness/ability to work beyond a normal work schedule during peak periods to ensure client needs are met
  • Ability to travel up to 10%
  • Base salary: $50,000 - $80,000
  • Commission plan with target earnings of $30,000 - $70,000 (OTE $80,000 - $150,000)
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