Account Manager - Data Flow

CARFAX•Centreville, VA

11d•Hybrid

About The Position

Join Team CARFAX as an Account Manager - Data Flow Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in 2026! As an Account Manager - Data Flow for the Car Care Team, you will be responsible for performing activities that ensure Car Care customers and partners continue to send useful vehicle history report data to CARFAX without interruption and troubleshoot to resolve any data flow issues. At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Centreville office subject to change with future business needs.

Requirements

2 years of account management and client retention experience in a call center environment
2 years of technical support management experience
Outbound call experience
Proven success in organizational and analytical problem solving
Proactive, organized, team player, with a competitive spirit
Experience with customer management software
Experience with a CRM tool (Salesforce preferred)

Nice To Haves

Bachelor’s degree is a plus

Responsibilities

Act as a customer and partner account manager in an outbound calling environment
Monitor and troubleshoot data provider data flow issues
Monitor and troubleshoot dealer and aftermarket data flow issues
Communicate the value of the Car Care Program to dealer and aftermarket customer
Support continuous improvements and enforcement to the data flow process