Account Manager, Customer Success

Zeta Global•New York, NY

6d•$60,000 - $80,000•Hybrid

About The Position

You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional service, thought leadership and execution. The Account Manager will be the lead customer facing contact with the client and will be responsible for helping to plan, develop and execute our clients’ marketing strategies. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or fully remote.

Requirements

BS or BA degree, preferably in Marketing or Business
2+ years’ experience in account management or a client-side marketing department with experience with:
Email/Digital marketing
Customer journey development
Multi/Omnichannel marketing
Campaign management
Excellent communications skills and relationship skills
Proficient in MS Office: Excel, PowerPoint, and Word

Responsibilities

Assume a leadership role in a cross-functional team including Client Solutions, Analytics, Operations, and Implementation of Web Site, Email and Customer Data Platform optimization.
Act in a client-facing capacity to lead the direction, communications, and outcomes across the teams.
Assist sales and senior management in the scoping of solutions for clients resulting in programs, which support the client’s business objectives and position the relationship for success.
Manage the delivery of scoped services for clients, coordinating efforts across the internal operational teams ensuring timeliness and quality at each step.
Lead client calls and communications including the development of client-facing materials such as proposals, presentation deliverables, strategic points of view, status reports, and requirements documents. Manage to outcomes and follow-ups.
Work with client to plan and execute a wide range of campaigns across addressable channels.
Evaluate opportunities to grow the scope of services and tools.
Oversee the quality of operational responsibilities including delivery of reports, communication of campaigns and/or analytic changes.
Manage client billing, budget and forecast processes.
Develop and build excellent relationships with clients, and internal team members.
Ensure campaign goals are clearly defined and understood by team members.
Monitor campaign and alert team members with performance concerns.
When issues are identified, work with team members to develop solutions and client communication.
Escalate any major client issues, bringing in senior management as appropriate.