Account Manager - Customer Success

The Planet Group

10d•$50,000 - $70,000

About The Position

Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch. Our Role-Based Consulting (RBC) team delivers outcome-oriented talent solutions—governed, measured, and proactively managed—to help clients run and evolve critical capabilities. RBC is not traditional staffing: we own renewal and expansion, rate integrity, consultant health, and portfolio outcomes, and we partner closely with Consulting and Managed Services to grow the full Launch portfolio. The Role: As an Account Manager – Customer Success, you will own a portfolio of enterprise accounts. You’ll safeguard gross margin dollars (GM$), lead renewals, drive expansions (seats/skills/geos), and act as the day-to-day leader for client relationships and deployed consultants. You’ll partner with Account Executives (new logos & projects), Recruiting (time to fill/backfills), Delivery/Studios (quality), and Finance/Ops (pricing guardrails). Join our vibrant and dynamic team for an enriching and engaging professional journey. As part of our exceptional team, you'll thrive within a dynamic and spirited work environment. We are seeking candidates who are fueled by a collective dedication to team triumph, intrinsic motivation, and the ability to excel in a rapidly expanding, competitive, and service-centric culture.

Requirements

1-5 years of customer success/account management experience within consulting or professional services
Proven track record owning renewals and expansions in complex, multi stakeholder enterprises4
Background in cloud/data/AI platforms or modern software delivery
Commercial fluency: rate cards, margin math (GM$), price uplifts, discount control
Executive communication, negotiation, forecasting discipline, and escalation leadership
Tools: Salesforce (or similar), PSA (Projector/BigTime), Power BI/M365

Nice To Haves

Experience bridging RBC ↔ Consulting ↔ Managed Services motions (preferred)

Responsibilities

Own renewal strategy & negotiations; maintain a 2-quarter runway for every account
Build and execute expansion roadmaps—quantified by incremental GM$
Run QBRs and executive call plans; convert RBC beachheads into Consulting opportunities
Protect rate integrity; apply approved rate cards and annual uplifts
Lead a consultant success cadence (Day 7/30/60/90 check ins, quarterly pulses)
Maintain impeccable forecast & data hygiene in CRM/PSA; manage risk registers
Partner cross functionally on backfills, onboarding quality, and red account plans