Account Manager, Customer Experience (Financial Services Clients)

Amsive • New York, NY

1d • Hybrid

About The Position

At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it. If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you. Amsive is hiring an Account Manager, Customer Experience with experience managing omnichannel marketing campaigns in an agency environment. We are seeking a client-facing professional who combines operational discipline with strategic thinking and thrives in a fast-paced setting. The right candidate is dependable, able to work independently and collaboratively, and able to manage multiple projects simultaneously while maintaining clear, proactive communication with clients around timelines, performance, and scope.

Requirements

• 2-4+ years of experience managing multi-channel direct or digital marketing programs (Print, Paid Search, SEM, SEO, Social Media, Display, CTV).
• 2+ years of experience in an agency environment and proven success in managing client relationships.
• Highly organized with exceptional attention to detail and documentation discipline.
• Demonstrated success in leading project workflows, managing timelines, and driving cross-functional collaboration.
• Takes initiative to identify risks and remove obstacles before they impact delivery or client satisfaction.
• Confident communicator who can lead client conversations and translate complex information across cross-functional teams.
• Comfortable managing budgets and tracking against scope requirements.
• Proven ability to apply core marketing principles to drive measurable business outcomes across integrated channels.
• Experience assembling and QA’ing performance reports, translating data into clear insights, and actionable recommendations for clients.
• Advanced proficiency in the Microsoft Office Suite, especially PowerPoint and Excel.

Nice To Haves

• Experience working with financial services clients is preferred.
• A curiosity for marketing, thirst for learning, strong problem-solving skills, and sharp attention to detail.
• Dependable, able to work independently and collaboratively, and able to manage multiple projects simultaneously while maintaining clear, proactive communication with clients around timelines, performance, and scope.

Responsibilities

• Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction and proactivity of account to drive marketing goals.
• Works closely with clients in the Financial Services industry.
• Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
• Become proficient in company designated tools for success in project and account management
• Create and proactively manage internal timelines for projects and programs through proactive communication.
• Log all resource hours into Amsive designated project management tool (Asana) daily.
• Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
• Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests
• Facilitate and manage the invoicing process
• Maintain and/or improve account profitability through effective scope management
• Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize and retain business.
• Develop an understanding of client business needs and objectives; develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics, develop key insights for quarterly and annual business reviews
• Work collaboratively with other team members to develop audience, creative, and channel testing ideas.
• Proactively identify new business opportunities with existing clients under management, working with Account Director and Sales to effectively bring them to closure.
• Be curious, with a thirst for learning more about data centric marketing.

Benefits

• a supportive environment where personal growth is just as important as professional development.
• empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way.
• a career path you can grow on your terms
• a team that's as invested in your success as you are
• a unique blend of flexibility, growth opportunities, and a culture that values each individual.
• Equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws.
• affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees