Account Manager (CSM)

Siteline

68d • $85,000 - $120,000

About The Position

Siteline is seeking an Account Manager (CSM) to join our team. In this high-impact role, you'll serve as a trusted post-onboarding partner and advisor to our customers. You will own the entire customer lifecycle after implementation, translating product usage into tangible business value. Your core mission will be to solidify customer loyalty, which directly translates into superior retention rates, successful contract renewals, and account expansion. As the definitive voice of the customer, you will champion their needs internally, collaborating cross-functionally to ensure Siteline continuously evolves to meet and exceed customer expectations. We are looking for someone ready to drive both customer satisfaction and significant business growth.

Requirements

• 4+ years experience managing a book of business in a SaaS or tech environment servicing mid-market customers through strategic engagement
• A proven track record of expanding and retaining customer accounts, with direct experience negotiating renewal contracts
• Customer-facing experience with a product that serves industries that are slow to adopt new technology is strongly preferred
• Comfortable working in a fast-paced, startup environment along with willingness to execute and build from the ground up with a 'no task too small' mindset
• Excellent written and verbal communication skills. Demonstrated ability to present to diverse audiences and effectively communicate with internal stakeholders and customers

Nice To Haves

• Familiar with Salesforce, Notion, Intercom

Responsibilities

• Manage your book of customer accounts by overseeing all post-implementation needs – ongoing training/support, milestone check-in calls, escalations, account expansion, retention, and contract renewals
• Proactively identifying both growth opportunities and potential risks within your accounts and developing clear, effective solutions to address them
• Facilitate seamless account transitions from the Onboarding team and manage the resolution escalations originating from the Support team
• Collaborate with cross-functional teams including Product, Sales, Marketing, and Engineering to ensure that the voice of the customer is represented in strategic decisions

Benefits

• Competitive Salary: Salary range: $85,000-$120,000 depending on skillset and experience
• Health & Wellness Benefits: Comprehensive health, dental, and vision insurance to support your well-being, along with wellness resources. Healthcare is covered at 100% for employees on the gold plan, and 50% for dependents
• Professional Development: Annual $1K learning stipend to use toward classes, certifications, conferences, or other meaningful career development
• Collaborative Culture: Join a supportive team that values creativity, innovation, and open communication, where your ideas are encouraged and celebrated
• Equity Ownership: As a fast-growing startup, we offer equity to ensure that you share in our success as we grow together
• Paid Time Off: Unlimited PTO policy with an encouraged three-week annual minimum
• Team Events: We regularly host virtual team social activities and happy hours, and travel to meet in-person 1-2 times a year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees