Account Manager - Contract Manufacturing

Medical Device Components LLC

159d•Remote

About The Position

At Medical Device Components, we pride ourselves on being more than just a place of work. We are a vibrant, innovative team committed to making a difference in the world of medical device components by enhancing the lives of patients worldwide by delivering innovative, high-quality medical components to the MedTech industry. Be a part of a team dedicated to playing a role in creating solutions that make a real impact. Your work will contribute to improving lives. We offer a comprehensive benefits package designed to support our associates' well-being. Our health and wellness benefits feature comprehensive medical, dental, and vision insurance. To promote financial security, we also provide a 401(k) plan with generous company contribution and match, flexible spending accounts, and life and disability insurance. Our paid time off policy is generous including PTO, sick leave, and paid holidays. Be a part of our team today! Account Manager – Contract Manufacturing 95,000.00 - 110,000.00 USD Annual JOB PURPOSE The Contract Manufacturing Account Manager will lead the company’s efforts to grow existing relationships with key contract manufacturing accounts. The Contract Manufacturing Manager will represent our entire range of products and services to their assigned customers. This person will provide leadership, direction, and solution-oriented thinking to link the customer’s and MDC’s operation teams. This individual will ensure advocacy for the customer and work closely with internal stakeholders to provide solutions that fulfil our customers’ needs with speed, accuracy, and exceptional communication.

Requirements

BA/BS degree or equivalent - Essential
Minimum 7 years of demonstrated experience in Operations, Supply Chain, Engineering, or Project Account Management with Medical Devices or a related field - Essential
Demonstrated experience of internal and external manufacturing operation systems and processes (MRP, capacity, level-loading, and team structure) - Essential
Strong Microsoft Office aptitude, specifically in excel and powerpoint - Desirable
Proven account/project management experience, able to stay very well organized - Essential
Fluency with Profit and Loss (P&L) statements and full understanding of the associated components and how they impact profitability - Essential
Demonstrated ability to communicate, present, and influence credibility and effectively at al levels of the organization, including executive and C-level – Essential
Experience in delivering client focused solutions based on customer needs – Essential
Excellent verbal and written communication/presentation skills – Essential
Highly responsive customer service attitude – Essential
Data analysis expertise - Desirable
Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics.
Planning and Organizing: Establishing courses of action for self and other to ensure that work is completed efficiently.
Guiding Sales Opportunities: Developing strategic sales solutions and courses of action for customers that appropriately consider available facts, constraints, competitive circumstances, strategic priorities, and probable consequences; clearly connecting solutions to business needs.
Authenticity: Gaining other people’s trust by demonstrating openness and honesty, behaving consistently, and acting in accordance with moral, ethical, professional, and organizational guidelines.

Responsibilities

Operates as the lead point of contact for any and all matters specific to assigned customers.
Develop and foster long lasting customer relationships by working directly with assigned customers.
Work to understand customer requirements and be able to hold both the customer and MDC accountable to commitments.
Develop and manage revenue goals for each assigned customer and construct strategies to optimize margins and expand revenue.
Ensure account plans are developed and continually updated in line with the Company’s strategic plans and with alignment with our customer’s needs and expectations.
Analyses the impacts of any changes to customer’s purchase patterns or requirements and communicates to internal stakeholders accordingly and collaborate on action planning.
Communicate to each customer specific mechanisms which will lead to higher customer satisfaction (i.e., blanket orders, forecast meetings, level loading, supply agreements, quality business reviews, KPIs).
Analyses sales and marketing data to determine the most effective strategies to increase sales with assigned customers.
Maintain a monthly revenue forecast for all assigned customers.
Manage supply contracts with guidance and approval from Finance, Sales, and Legal.
Work closely with Sales Coordinators to ensure quotes, contract reviews, order acknowledgements and product returns are completed accurately and timely.
Work closely with Business Development Managers to complement MDC’s value and offerings.
Travels within assigned territory to conduct face-to-face meetings with existing and potential customers by planning and organizing daily work schedule
Other duties may be assigned.