Account Manager - Construction

Newfront

16d•Hybrid

About The Position

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. Newfront is building the modern insurance experience. We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter. Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most. Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients. SUMMARY: This position is responsible for development, communication, and service needs for our Construction client companies and for retaining large, complex accounts through relationship management. FROM THE TEAM: Come join Newfront’s Construction Team! We are a smart, dynamic, and fun-loving group privileged to be working with some of the most innovative companies across the world...There’s something new every day! We promote from within whenever possible and are committed to the professional development of our team members. Oh yeah, we like to have fun too. This position is a salaried, exempt and full-time role and will be reporting to the Construction Specialties Leader. This is a US-based hybrid role (required to work until 5pm PST M-F), with the option to work from one of Newfront's office locations. Will be considered hybrid if living within 25 miles of a Newfront office location.

Requirements

Minimum of 3 - 5 years of brokerage experience is required.
Property and Casualty account management experience is required.
Excellent communication skills: written, public speaking and presentation preparation.
Excellent telephone etiquette and customer service skills, professionalism and tact.
Advanced knowledge of Microsoft Office and its more complex features.
Ability to be resourceful, take initiative, solve problems and offer solutions.
Works well with others in a fast paced environment and is responsive to co-workers and colleagues. Ability to train, delegate, provide oversight and give feedback.
Adaptability and flexibility to address issues and client needs.
Excellent time management skills.
Ability to learn and adopt and train use of technology systems and software applications.
Excellent at multitasking and flexibility to manage ever changing priorities and deadlines.
Ability to review internal/external deliverables to ensure accuracy.
Intermediate project planning and management.
Ability to forge relationships and build trust.
Property and Casualty Insurance license required.

Responsibilities

Support multi-tier serviced accounts under an Account Executive/Senior Account Manager and supervising an Account Coordinator/Senior Account Coordinator.
Independently manage client relationships and accounts up to $1MM in volume revenue.
Act as first and primary client point of contact to provide day-to-day service by responding to client questions and requests.
Develop, analyze, and implement competitive insurance programs, providing various alternatives for client consideration. Prepare market, quote rates for renewals and new business.
Manage the onboarding process of new clients.
Manage the marketing process for prospect companies.
Prepare and review client communications and finalize for delivery.
Communicate and collaborate with producers, clients and underwriters to obtain information, quote rates, prepare proposals, or service existing accounts.
Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements. Review, evaluate, rate and market Commercial Insurance applications and documents for accuracy.
Compile and organize all client information necessary to process new, renewal, cancellation and endorsements.
Perform thorough contract reviews for clients.
Perform database file management and input information. Accurately manage and maintain documents in agency management systems.
Provide training to Account Coordinators.
May manage Account Coordinators and Account Assistants.
May manage and/or train the next level down (i.e. AE may manage and train AMs or ACs.; AM may manage and train ACs)
Perform other duties and special projects as assigned.