Account Manager, Compute

Megaport • Washington, WA

5h

About The Position

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. As Latitude expands globally as part of Megaport, we are evolving the way we operate. Within our Pod Model, cross-functional teams work together to deliver seamless outcomes for customers, and the Account Manager plays a central role in ensuring that alignment. This role goes beyond traditional account management. You will act as the key connector between Sales, Technical, and Operations teams—owning the transition from signed agreement to successful deployment and ongoing customer satisfaction. You will coordinate server deployments, resolve billing or operational challenges, and proactively identify opportunities for account growth across our international customer base. The ideal candidate is highly organized, solutions-oriented, and comfortable operating in a fast-paced, global environment. Strong English communication skills are essential, along with the ability to collaborate across teams and navigate complexity with confidence.

Requirements

• Effective Communicator: You are comfortable engaging with customers and can translate internal operations into clear, professional updates.
• Meticulous Organizer: You have an eye for detail and a structured approach to work. You take pride in keeping systems accurate and ensuring no task is left unfinished.
• Growth Mindset: You are genuinely curious about the "how" behind technology. You are eager to dive into the technical and operational nuances of cloud infrastructure.
• Adaptable: You thrive in fast-paced, global environments. You can manage multiple priorities without losing your focus or your sense of humor.

Nice To Haves

• A background in Customer Success, Account Management, or Sales Support is a major advantage.
• Previous experience at a cloud, hosting, or SaaS company will help you get up to speed quickly.
• Experience navigating CRMs (like Salesforce or HubSpot), ticketing systems, or complex billing platforms.
• A basic understanding of how servers, cloud environments, or networking work (though we are happy to train the right person).

Responsibilities

• Act as the operational right hand for Sales Executives, managing quotes, pricing, and account updates to keep the sales cycle moving.
• Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customer’s infrastructure.
• Coordinate server provisioning, migrations, and upgrades by working closely with internal technical teams to ensure perfect execution.
• Track all deployments from start to finish, ensuring internal systems (CRM, tickets) stay accurate and customers are notified of completion.
• Configure billing plans (hourly, monthly, or annual) and serve as the first point of contact for invoice queries or plan adjustments.
• Handle account maintenance, including credits and cancellations, ensuring all changes follow company guidelines and maintain data integrity.
• Operate as a central figure in our "POD" model, collaborating daily with Sales, Solution Architects, and Ops to streamline the customer journey.
• Follow established processes while contributing fresh ideas to help us scale more efficiently.
• Actively build your knowledge of cloud infrastructure, baremetal, and global networking services.

Benefits

• 401K Matching & Health Insurance Day 1
• Flexible working environments with the ability to do your job from anywhere
• Birthday Leave
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts and new talent
• Celebrated success with ‘Legend’ and ‘Kudos’ Awards
• Health and wellness program
• Opportunities for career growth and potential for global intra-company transfers for interested candidates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed