Account Manager, Client Development - Administration - UC

Inspira Health•Vineland, NJ

About The Position

The Account Manager, Client Development is responsible for building, managing, and growing client relationships to drive occupational health and urgent care service utilization. This role focuses on employer outreach, account management, and strategic marketing initiatives to expand partnerships with local businesses, insurers, and community organizations.

Requirements

Bachelor's degree in marketing, Business, Healthcare Administration, or a related field (or equivalent experience)
2-5 years of experience in account management, sales, or marketing required, preferably in healthcare.
Strong interpersonal, presentation, and negotiation skills

Responsibilities

Build and maintain strong relationships with employer groups, HR leaders, safety managers, and referral partners.
Serve as the primary point of contact for assigned accounts, ensuring high satisfaction and retention
Conduct regular check-ins, needs assessments, and performance reviews with clients
Identify and pursue new business opportunities for occupational health and urgent care services
Promote services such as pre-employment physicals, drug testing, workers' compensation care, DOT exams, and employer wellness solutions
Develop and execute client-focused marketing strategies, presentations, and outreach campaigns
Represent the organization at networking events, job fairs and community events
Collaborate with clinical, operations, and marketing teams to tailor solutions for clients
Upsell and cross-sell relevant services to existing accounts
Track account performance, utilization trends, and growth opportunities
Keep accurate records of client conversations, referrals, and follow-up activity using our HER and internal tracking tools
Prepare reports on account performance, client feedback, and business development results
Ensure compliance with healthcare regulations, privacy standards, and internal policies
Provide ongoing leadership, coaching, and performance management for direct reports
Conduct performance evaluations, goal setting, and professional development planning
Oversee onboarding and training of new staff related to employer services, workers' compensation workflows, and client-specific protocols
Identify and implement training initiatives to improve performance, compliance, and client