Account Manager (Client Delivery Advisor)

Compliance Holdings•Pikesville, MD

10d•Remote

About The Position

Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third-party administrators who support employers in the complex, crucial areas of benefits design, compliance and administration. We handle the complexities of benefits compliance and administration, empowering you to focus on what you do best. As the thoughtful synthesis of carefully curated specialists, Lumelight was created to serve a highly fragmented market by simplifying benefits compliance, reducing exposure to risk and giving clients the freedom and confidence to focus on their core business and accelerate performance. We are hiring for an Account Manager (Client Delivery Advisor).

Requirements

A minimum of 3 years of administrative or client management experience. Preferably healthcare, claims processing/adjudication.
Must be able to understand how specific health care benefits are to be administered by reviewing the client’s plan documentation, audit findings and administrator responses.
Proven excellence in the support and service to complex clients.
Superior project management, time management and organizational skills and the ability to quickly adapt to multiple priorities.
Demonstrated relationship building skills and presentation skills including engaging, persuading, and gaining credibility with senior executives within complex organizations.
Superior problem-solving ability with client-facing experience, preferably customer service experience.
Strong analytical critical thinking ability along with excellent written and verbal communication skills.
Strong ethical and professional conduct with a commitment to objectivity and confidentiality.
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing.

Nice To Haves

Health care related or prior claims auditing experience a plus.

Responsibilities

Participate in assigned phases of the audit and project management process, including, but not limited to collection and review of third-party administrator sample selection responses, quality review activities, and final report delivery.
Presentation of the final report to meet internal and external timeframes, along with working with the client on short-term solutions.
Work with third party administrators regarding outstanding items on behalf of the clients.
Follow up with client to determine the end results of audit solutions.
Assist with planning, implementation and tracking of projects, deliverables, and key updates for assigned clients.
Assist with obtaining and processing all the required materials to produce client deliverables and quality assurance checks.
Assist with communication for the client account, ensuring that the rest of the account team is informed on the client’s project progress and needs.
Work cross-functionally with other team members to ensure services are setup, maintained and delivered in the form that meets the clients’ needs and is within the scope of the contract.
Exposure to and support of Lumelight's continuing education activities for brokers and consultants. Learn the processes and potentially take lead as Lumelight's course presenter.
Achieve a majority of weekly commitments and assigned individual and team goals during applicable performance periods.
Perform other duties as assigned.