Account Manager - CL

Acrisure • Port Huron, MI

87d

About The Position

Acrisure is seeking an Account Manager to join our growing team. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.

Requirements

• Current Insurance License in Property & Casualty for the state in which your agency office is located.
• Ability to work toward professional designation.
• Comfortable in an electronic environment with strong computer skills.
• Strong working knowledge of Word, PowerPoint, and Excel.
• Excellent people skills and ability to work well in a team environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• High school diploma (college preferred) or equivalent relevant experience.
• Bachelor’s Degree in a Business or related field.
• A minimum of 5 years' experience within the insurance industry or business-related experience.

Responsibilities

• Manages the overall team operations, client coordination, and customer service delivery.
• Coordinates, coaches, and provides prioritization assistance with Account Associates.
• Leverages knowledge and expertise in client services, insurance processing, and customer experience to develop, coach, and assist Account Associates and other team members.
• Assists Producers and Account Executives with client service commitments.
• Ensures service standards are met, trends are identified, and process improvements are implemented on the team.
• Functions as the day-to-day customer contact, troubleshooting issues and helping clients make informed decisions.
• Manages the new business and renewal process, overseeing day-to-day client changes.
• Accountable for client service delivery through high client retention, rounding of accounts, referrals, and uneventful renewals.
• Ensures pre-renewal information is sent out within service standards and follows up with clients for timely responses.
• Manages renewal marketing plans with Producers and Service Teams, ensuring execution.
• Creates accurate proposals/deliverables for Producers and Service Teams for client renewal meetings.
• Reviews quotes for accuracy against supporting documents.
• Negotiates additional coverage/price with the underwriter.
• Completes the renewal bind processes and checklist accurately and ensures documentation is complete.

Benefits

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees