Account Manager - Boston

Topsort • Somerville, MA

86d

About The Position

We are looking for a driven and articulate Account Manager to join our growing team at Topsort. In this role, you'll act as the primary point of contact for some of our most strategic clients-ensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships, align internal teams to client needs, and ensure long-term retention and growth.

Requirements

• Bachelor's or Master's degree from a top-tier academic institution (e.g., Ivy League, Oxbridge, top global business/engineering schools).
• 2-4 years of experience in client-facing roles, ideally in account management, consulting, or customer success.
• Strong interpersonal skills-you're someone who can build trust quickly and manage stakeholders at all levels.
• Excellent verbal and written communication skills, with a clear and concise style.
• Strong analytical mindset-you can interpret product data and turn it into client strategy.
• Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems is a plus.

Responsibilities

• Build and maintain trusted relationships with clients, becoming their go-to contact for all things Topsort.
• Understand client goals, challenges, and product usage to drive adoption, satisfaction, and renewals.
• Act as the internal voice of the customer-collaborating with product, support, and engineering to resolve issues and improve the client experience.
• Prepare and lead QBRs, performance reviews, and product optimization sessions.
• Drive upsell opportunities and support commercial growth within assigned accounts.
• Track engagement and usage data to proactively spot risks and opportunities.
• Communicate clearly, consistently, and confidently-both in writing and on calls.

Benefits

• Flexible PTO schedule with floating holidays.
• Working Equipment and Hubs: our team is global and also centered around hubs, that means you're welcome to create a hybrid work schedule, and encouraged to travel to other hubs to collaborate.
• Meditation App, Birthday and Anniversary Celebrations.
• Company Offsite and Industry Exposure: Once a year Topsorters get together as a whole and also meet customers and really spend time to get feedback.
• Direct Feedback and Rapid Growth: We work hard, set aggressive goals and execute flawlessly to accomplish them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees