Account Manager, Autonomous Mobile Robots

Magna International Inc.•Troy, MI

29d

About The Position

Magna is seeking a highly motivated and results-driven Account Manager to join the New Mobility group. This role will be responsible for managing all sales aspects related to Magna's New Mobility AMR & Software suite of services. We are looking for an entrepreneurial-minded individual with a background in robotics, a passion for sales and customer relations, and the ability to thrive in an ambiguous and fast-paced environment. The successful candidate will demonstrate exceptional organizational skills and the capability to lead our growth efforts across Magna's 300+ manufacturing sites. The ideal candidate will have a strong understanding of the automated material handling industry within a manufacturing environment, along with autonomous robotics expertise. Excellent communication and interpersonal skills are essential, as well the ability to develop and maintain relationships with key stakeholders. This position requires an innovative and independent mindset to meet yearly objectives and milestones while being part of an agile and energetic community. Magna offers you an exciting opportunity to be part of a dynamic and growing team within the rapidly evolving automation and robotics sector. If you have a passion for innovation, a drive for success, and the ability to thrive in an entrepreneurial environment, we encourage you to apply.

Requirements

Bachelor's degree in Business Administration, Engineering, or a related field, or equivalent combination of education and experience.
Minimum of 5 years of experience in sales and account management within robotics or automation industries.
Strong experience with robotics and software commercialized as a service, with a proven track record of closing deals.
Experience in customer-facing roles with a consultative sales approach.
Skilled in documenting and reporting updates and current onsite activities.
Strong entrepreneurial mindset with the ability to navigate ambiguity and drive innovation.
Excellent written and oral communication skills.
Demonstrated problem-solving skills and hands-on experience.
High proficiency in MS Office tools, including Excel, PowerPoint, and Word.
Strong organizational skills and attention to detail.
Experience in setting up data-driven sales approaches and fostering partnerships.

Nice To Haves

Familiarity with AMRs, AGVs, or other autonomous vehicles.
Understanding of SaaS-based services and their commercialization.
Salesforce or similar CRM tools

Responsibilities

Serve as primary point of contact for sales customers, ensuring regular touchpoints to assess customer satisfaction and operational performance.
Serve as the primary point of contact for sales customers, ensuring regular touchpoints to assess customer satisfaction and operational performance.
Manage commercial aspects throughout the pre-sales, development, and post-SOP phases to address any commercial challenges.
Work cross-functionally with internal teams, including Solutions Engineers (Software & AMR), to understand customer issues and improve AMR & Software suite offerings.
Develop and implement strategic sales plans to achieve revenue, profit, and market growth targets in alignment with overall business objectives.
Collaborate with the Sales Director to establish and manage the sales process, including CRM configuration, sales metrics, dashboards, and review meetings with cross-functional teams.
Create, lead, and execute customer strategies to secure targeted business within Magna's divisions.
Lead the quote process, working closely with divisions to understand their requirements and ensure accurate and comprehensive submissions.
Understand and effectively communicate customer needs to engineering and product development teams.
Utilize creative negotiation skills to resolve commercial challenges, seeking team or manager support when necessary.
Ensure purchase orders and customer authorizations are accurate and properly processed.
Recommend pricing strategies and process efficiencies to maximize profitability.
Ensure deliverables and timelines are clearly communicated and met, both internally and with customers.
Provide first-line support for general customer inquiries and updates.
Regularly update engineering and operations teams on project status and customer feedback.
Maintain an entrepreneurial approach, embracing ambiguity and seeking out innovative solutions.
Perform other duties, support special projects, and tasks as assigned.