Account Manager, Automotive Services (58541)

AAA Northeast • Town of Yorktown, NY

4d • Hybrid

About The Position

PLEASE NOTE: Although this role is considered "remote", candidates must live locally to the Westchester County NY region. This is due to the travel aspects of this role (frequent daily and/or weekly on-site client visits in the Westchester region, Bronx, and Manhattan NY). Ability to commute to AAA's administrative offices in Milford CT required for initial training, and then 1-2 working days per week. Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Represents the interests of the Club within the contractor network and plays a critical role in driving the adoption of AAA programs. This role is responsible for developing and maintaining strong relationships with new and existing contractors in assigned territory. Incumbent drives extensively across an assigned territory, traveling 3 – 5 days/week. What you will do: Build and maintain relationships between Contractor network, the Club (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club’s Preferred Partners. Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs). Develop action plans to ensure minimum facility requirements and AAA standards are met. Analyze territory performance and seasonal resource requirements to ensure service levels are met. Manage new contractor process, including recruitment, screening, selection, and onboarding. Provide contractor consulting services regarding operational efficiency, financial performance, and viability. Support deployment of Road Service systems, technology, and equipment, (e.g. Dispatch system, apps, radios, tablets, testers). Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events. Research industry best practices and technologies and share with peers and contractors.

Requirements

• High School Diploma or GED required and Bachelor's Degree in Business concentration preferred or 6-8 years of additional relevant experience preferred
• 5+ years Relevant Experience required
• 1-3 years Auto, logistics, and/or franchise business required
• 1-3 years Customer Service required
• 1-3 years Using financial & performance metrics required
• 1-3 years Account Management required
• 1-3 years OSHA regulations required
• Valid driver’s license Required

Responsibilities

• Build and maintain relationships between Contractor network, the Club (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club’s Preferred Partners.
• Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs).
• Develop action plans to ensure minimum facility requirements and AAA standards are met.
• Analyze territory performance and seasonal resource requirements to ensure service levels are met.
• Manage new contractor process, including recruitment, screening, selection, and onboarding.
• Provide contractor consulting services regarding operational efficiency, financial performance, and viability.
• Support deployment of Road Service systems, technology, and equipment, (e.g. Dispatch system, apps, radios, tablets, testers).
• Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events.
• Research industry best practices and technologies and share with peers and contractors.

Benefits

• Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.
• Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED