Account Management Specialist- Beverage Packaging

Novelis North America HQ • Atlanta, GA

15d • Hybrid

About The Position

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together, we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents.
Novelis North America is looking for an Account Management Specialist.

Requirements

• Bachelor’s Degree
• 0-2 years customer service experience. Business to business experience preferred. Manufacturing/chemical experience a plus.
• Good interpersonal and communication skills.
• Computer skills (SAP, MS Office, Spreadsheet, Access, etc.).
• ERP experience; SAP experience a plus
• Demonstrated ability to effectively handle stressful or conflict situations/interactions with internal and external customers
• Ability to manage time with minimal supervision and to handle multiple projects.
• Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship

Responsibilities

• Maintains customer account demand information for either orders or forecast as part of FSD process. Receives, processes, and administers customer orders in accordance with customer service procedures and updates forecast weekly, as established by the FSD process.
• Communicates order status and information within the work processes as needed to ensure customer service expectations, both specified and non-specified, are met or exceeded. Advises sales and supply assurance with respect to issues, i.e. advising of delays, pricing, packaging, forecast updates, product availability
• Work closely with customer contacts to sustain and improve customer service levels, and to develop service relationships with key accounts. Provide information to customers as requested. Also, support sales function by helping follow-up on necessary actions from customer meetings related to growth and maintenance of all accounts
• Provides support or backup for other customer service-related functions or activities as required i.e. sample orders, lost business tracking, initiating new customer master requests.
• Participates in projects and new/sustaining teams, as assigned, representing customer service, materials, scheduling, and revenue concerns.
• Investigates, identifies cause, and resolves deductions and short pays for customers. Includes initiating credits and/or initial request for payment.
• Handles all issues with assigned customers including stressful or conflict situations/interactions with internal and external customers.
• Receives, processes, and administers customer credits in accordance with customer service procedures. Includes identifying reason for the credit.
• Deals with complex customer issues and global accounts. Resolves customer issues when escalated from other Account Mgt. Specialists. May play a lead role within the Customer Service group as required.
• Provides training, support and mentoring to new team members.

Benefits

• Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
• Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
• Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
• Diabetes Management Program
• Pet insurance
• Identity Theft Protection
• PerkSpot Discount Program
• Tuition assistance and career development programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level