Account Management Specialist

AmSty•The Woodlands, TX

About The Position

The AMS position is primarily responsible for the daily management of customer account activities for domestic and export shipments of Polystyrene and/or Styrene Monomer. Key job responsibilities include but are not limited to: a) managing customer orders from order placement through invoicing and receipt of product by the customer; b) utilizing applicable SAP system elements; c) fostering customer relationships; d) supporting AmSty Commercial Team; e) investigating, analyzing and resolving problems; and f) working efficiently and accurately in a fast-paced, team environment. Additional responsibilities include coverage support for other AMS team members.

Requirements

Bachelorâs degree
Effective problem solving skills
Excellent verbal and written communication skills
Proven computer skills
Ability to work in a team environment

Nice To Haves

SAP experience
Chemical industry experience
Bilingual in English/Spanish
Knowledge of export requirements for North and South America

Responsibilities

SAP Transactions
Enter/create/change sales orders in S4 HANA (including consignment)
Create downstream documents (through Delivery Note) when needed
Maintain sales order notes
Maintain sales order pricing condition tab
Process S4 returns (virtual/Physical) and diversions when required
Create/update Quality Notifications when issues are identified
Manually price orders (understanding customer templates, shipping conditions, incoterms) when needed
Create, Manage, and Maintain customer master data â updates, create rail addresses, create new customers, create/link partners
Create Proforma invoices
Maintain and advance overall SAP knowledge for troubleshooting
Day-to-day Customer Service
Understand and initiate new customer sold to or ship to process
Confidently manage rotating afterhours phone (Carrier calls fielded by Logistics Team)
Seamlessly backup designated AMS Team member(s)
Assist with investigation, analysis, and resolution of customer problems and complaints, and involve appropriate groups as necessary
Understand AmSty Sales Areas Organizations â taxes, material costing
Manage customer consignment accounts â inventory, reconciliation
Participates in special projects and process improvements â initiates projects and works with others on completing projects
Established fundamental knowledge and cross train with others within Supply Chain
Monitor customer forecast, customer purchasing trends, requirements, and sales forecasts. When necessary, reach out to customers when gaps arise.
AmSty Plant and Terminal Activities
Understanding of AmSty plant and terminal locations â which locations ship which materials
AmSty Internal Teams Knowledge
Establish relationship with AmSty internal teams â strong internal network
Work seamlessly with Planning: Inventory control, over forecast approvals, etc.
Participate in Product Stewardship: USMCA contacts and processes
Quality: Quality certifications, ISO certification
Product Knowledge
Possess Polystyrene product knowledge, along with strategic customers
Basic knowledge of your top 5 customersâ products
Possess Styrene product knowledge, along with strategic customers
TBC training with Quality
Possess basic feedstocks (Ethylbenzene, Diethyl Benzene, SM/EB Mix, etc) product knowledge
Coordinate with Accounts Receivable Team
Resolve credit issues/invoice discrepancies
Master customer pricing template knowledge
Master manually pricing orders
Customer communication
Communicate with customers directly
Communicate/manage customer expectations
Communicate delivery disruptions as soon as details are available
Monitor and communicate changes in customer trends to business
Master strategic customer accounts
Balance customer needs with best interests of AmSty
Reporting
Manage Open Sales Order reports
Monitor Delivery reporting
Monitor forecast reports
Monitor Hopper car & Tank car dwelling report (effectively communicate to customers)
Manage Consignment reporting
Team KPI reporting