Account Management Specialist
About The Position
Essential Job Functions: Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions. Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges. Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems. Offer alternative transportation solutions as necessary by analyzing internal and external account metrics. Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP). Communicate with shipper and consignee contacts regarding exception notification and problem resolution. Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools. Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner. Duties, responsibilities and activities may be assigned or changed from time to time
Requirements
- Bachelor's degree in business, logistics, supply chain, or management preferred.
- Highly effective communication, both verbal and written.
- Attention to detail, organizational skills, and customer focused.
- Ability to work weekend rotation when scheduled.
Nice To Haves
- Experience in the transportation industry preferred.
- Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
- Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
Responsibilities
- Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
- Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
- Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
- Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
- Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
- Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
- Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
- Maintain quality service by monitoring standards; advising supervisor of potential problems.
- Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
