Account Management Senior Advisor

Elevance Health • Washington, DC

3d • Hybrid

About The Position

Account Management Senior Advisor Location: This role requires associates to be in-office 4 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to our Pulse Point location in Washington, DC. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting locations will not be considered for employment, unless an accommodation is granted as required by law. The Account Management Senior Advisor is responsible for assisting in developing and building improved methodologies and practices consistent with current enterprise goals. How you will make an impact: Functions as the single point of contact for the Business or IT partners for their IT needs. Leads small teams on initiating, developing, designing, and implementing new change initiatives. Initiates formal/informal communications and meeting with area lead contacts to gather needs and issues. Reviews other needs statements and requirements. Helps leverage initiatives and good practices from other areas. Helps to identify and coordinate independent initiatives across the organization and seeks to develop a corporate solution. Identifies and implements changes across the organization by working with other Relationship Managers and key associates. Identifies needs and recommends way to improve new or existing process, methodologies and practices through observation, research, and data analysis. Monitors adoption and use of processes, tools, and practices to create action plans in collaboration with the user area to improve usage. Assists areas with due diligence on new ideas by acting as a facilitator/informal contact. Facilitates and provides feedback for solution shaping and high-level requirement collection and effort estimation. Follows a technology solution from concept to reality. Participates in all discovery sessions as an active participant capturing all session outputs. Manages High Level Business Requirements dynamically capturing information and displaying in real-time: high level business requirements, process flows, dependencies and action Items, scope definition, and other key information such as key terms/acronym definitions. Owns communicating and archiving to minimize duplicative work on future initiatives. Oversees knowledge sharing and deliverable creation for requirements.

Requirements

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years’ experience in any of the following: coaching, mentoring, monitoring and measuring Information Technology process, tools and standard practices; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

• Relevant certification in applicable domain, such as Project Management, Quality, Availability and Reliability highly preferred.
• Experience with project management methodology, tools and processes highly preferred.

Responsibilities

• Functions as the single point of contact for the Business or IT partners for their IT needs.
• Leads small teams on initiating, developing, designing, and implementing new change initiatives.
• Initiates formal/informal communications and meeting with area lead contacts to gather needs and issues.
• Reviews other needs statements and requirements.
• Helps leverage initiatives and good practices from other areas.
• Helps to identify and coordinate independent initiatives across the organization and seeks to develop a corporate solution.
• Identifies and implements changes across the organization by working with other Relationship Managers and key associates.
• Identifies needs and recommends way to improve new or existing process, methodologies and practices through observation, research, and data analysis.
• Monitors adoption and use of processes, tools, and practices to create action plans in collaboration with the user area to improve usage.
• Assists areas with due diligence on new ideas by acting as a facilitator/informal contact.
• Facilitates and provides feedback for solution shaping and high-level requirement collection and effort estimation.
• Follows a technology solution from concept to reality.
• Participates in all discovery sessions as an active participant capturing all session outputs.
• Manages High Level Business Requirements dynamically capturing information and displaying in real-time: high level business requirements, process flows, dependencies and action Items, scope definition, and other key information such as key terms/acronym definitions.
• Owns communicating and archiving to minimize duplicative work on future initiatives.
• Oversees knowledge sharing and deliverable creation for requirements.

Benefits

• In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees