Account Management Coordinator

DISA Global Solutions, Inc.

93d • $50,000 - $65,000

About The Position

The Account Management Coordinator provides administrative and operational support to the Account Management team, serving as a key partner in ensuring client satisfaction and internal coordination. This role supports daily operations, prepares client materials, manages follow-ups, and maintains communication across teams to help drive successful outcomes for clients and stakeholders.

Requirements

• High School Diploma or GED required; Associate’s degree preferred, or equivalent work experience.
• 1–3 years of experience in Account Management, Client Services, or a related field; prior experience in HR services such as background screening, drug testing, or occupational health preferred.
• Proficiency in Microsoft Office and CRM tools such as Salesforce.
• Strong communication, organization, and interpersonal skills.
• Proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Professional demeanor with a commitment to providing excellent customer service.
• Ability to take initiative, follow through on commitments, and hold team members accountable for deadlines.
• Ability to handle sensitive and confidential information with discretion.

Responsibilities

• Assist the Account Management team with preparing packets and presentations for clients, owners, and vendors.
• Field urgent or emergency calls requiring immediate attention and coordination.
• Create and update action items in CRM tools on behalf of the Account Management team.
• Follow up with clients, owners, and vendors after meetings to ensure next steps are completed.
• Collaborate closely with Operations and Client Support to ensure client expectations are met.
• Serve as the primary task manager to track, manage, and close all action items from client meetings.
• Assist in scheduling and organizing meetings with clients, owners, and vendors.
• Review and update documents including presentations, letters, and spreadsheets.
• Prepare high-visibility documents and presentations as needed.
• Perform other related duties as assigned.

Benefits

• Personal and Sick Paid Time Off.
• 401k with a highly competitive match.
• 11 Paid Holidays.
• Medical/Dental and Vision.
• Group Life Insurance.
• HSA/FSA.
• Employee Assistance Program.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees