Account Management Associate II - Public & Commercial

Kaiser Permanente•Central City, CO

3d•Remote

About The Position

Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

Requirements

Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication
High School Diploma or GED, or equivalent AND minimum one two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment.
Accident and Health Insurance License (Colorado) within 3 months of hire

Nice To Haves

Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.
Health Insurance License in state(s) where applicable.

Responsibilities

Works with others within work team to obtain and share basic information.
Listens and addresses performance feedback; provides feedback to team members.
Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them.
Adapts to change, challenges, and feedback with moderate guidance.
Responds to the needs of others to support completion of routine work tasks.
Follows detailed, daily instructions to complete routine tasks with moderate supervision.
Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues.
Adheres to established priorities, deadlines, and expectations.
Identifies and speaks up for improvement opportunities within ones team.
Supports a positive customer experience and market turnaround expectations by: building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities; following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns; completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies; partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision; and providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.