Account Management Assistant

Leidos • Mechanicsburg, PA

3d • $52,000 - $94,000

About The Position

Leidos currently has an opening for an Account Management Assistant for the Enterprise Logistics Management System (ELMS). The Account Management Assistant is responsible for supporting the Account Management team in processing and managing user access requests. This role involves handling user account updates, reviewing and approving access documentation, and processing support tickets to maintain accurate and secure user access within the software development program. To be successful, the candidate will possess strong interpersonal and customer service skills, attention to detail, proactive problem-solving abilities, and an aptitude for both independent focus and team collaboration.

Requirements

• Bachelor’s Degree with 2+ years of prior relevant experience. Additional years of relevant experience, training, and/or certifications may be considered in lieu of degree requirement.
• US Citizen: Currently possessing and ability to maintain Secret Clearance upon hire.
• Demonstrated problem-solving skills.
• Demonstrated critical skills such as collaboration, strong written and verbal communication skills, and analytical capability.
• Self-motivated, with the ability to prioritize, meet deadlines, and manage changing priorities.
• Ability to be flexible and work hard, in a fast-paced environment with changing priorities.
• Strong proficiency with Microsoft Office.

Nice To Haves

• Experience in user access management, administrative support, or a similar role.
• Familiarity with security forms such as SAAR DD Form 2875.
• Prior knowledge of Department of Defense (DoD) agencies.

Responsibilities

• Support Account Management in processing user access requests and updates.
• Review and process email requests for user contract updates, resets, and account deletions.
• Review and approve ELMS User Access requests using SAAR DD Form 2875 as well as the user agreement, roles request form, and current Cyber Awareness training certificate
• Process support desk tickets assigned to the Account Management team for user updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level