Account Management and Field Sales Manager - Mid West Region Dealers (IA, IN, WI)

Daimler Truck North America•Portland, OR

1d•$128,000 - $164,000•Hybrid

About The Position

Inside the Role This position works remotely in the field. Potential candidate will be asked to consider living in or relocating to IA, IN, or WI. Provide dealer/distributors with aftermarket parts management support in the areas of parts sales, customer service, and business performance. Assist dealer/distributors in implementing programs and growing parts sales. This District Parts Manager (DPM) position will work closely with DPM's in abutting regions to support dealer groups with AOR's that cross regional boundaries. Territory: Mid West Region Dealers (IA, IN, WI) Reports to: Director of Parts Sales – West Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $128,000 - $164,000 USD Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTNA Improve operational performance of parts department at the dealers/distributor level. Initiate innovative methods of changing dealer/distributor behavior to meet national aftermarket standards of parts performance which insure a consistent, well-balanced package of services to support truck customers. Conduct operations audits and provide recommendations for corrective action based on formal analysis of results. Establish harmonious relationship between Dealer/Distributor Principal and Parts Manager to enhance acceptance of corporate programs and aftermarket performance standards. Work closely with Dealer Principal to maintain total dealer/distributor commitment to aftermarket parts objectives by closely involving him/her with Parts Manager's performance. Provide headquarters staff with ongoing field intelligence on program effectiveness, training requirements, market trends, end-customer behavior, and competitive activities. Provide management advice to dealer/distributor personnel in order to realize both their marketing and financial goals in parts. Recommend changes in facilities, personnel, and business planning as required. Conduct financial analysis of dealer/distributor parts business and make recommendations for improvements in pricing, cost control, absorption, and the like. Assist dealer/distributor personnel in the development of an annual business plan for parts. Actively promote and assist dealer/distributor parts sales efforts on a regular basis. Initiate the development of sales and merchandising programs on dealer/distributor level which are consistent with national standards and corporate guidelines. Provide market analysis service to assist dealer/distributors in the development and execution of effective aftermarket parts marketing plans. Monitor territory performance and modify sales plans to ensure individual and DTNA sales targets are achieved. Regularly call on end customers with dealers/distributor sales/service personnel. Analyze customer needs to determine effectiveness of aftermarket's support to end customers. Analyze dealer/distributor systems requests and questions to determine complexity of issues and initiate appropriate regional or headquarters action. Analyze and forward as appropriate all dealer/distributor requests for technical/managerial training. Actively promote and support headquarters training programs and deliver personalized, on-site training as required. Serve as technical consultant concerning all company and dealer/distributor related systems activities. Provide training and liaison between headquarters IT staff and dealer/distributor personnel as required. Elevate dealer/distributor sales effectiveness by deploying current DTNA sales programs (Excelerator Analytics, Dealer Marketing Tool, Solutionist Selling Techniques, and Parts Academy Training). L4 DPM responsibilities include managing a large territory with a current average of approx. 30 locations in the district.

Requirements

BS/BA +8 years of professional experience (or 3 years of direct relevant experience) or 10 years of relevant experience in lieu of degree
Proven expertise in Microsoft Office
Strong oral and written communication skills and presentation skills
Ability to work at all levels of the organization and with cross-functional areas
Ability to work and prioritize tasks independently
Strong sales track record and product sales background
Strong analytical skills
Ability to travel 50% or more required

Nice To Haves

Working knowledge of DTNA's Paragon parts system
Working knowledge of Salesforce
Working knowledge of Tableau
Working knowledge of Excelerator
Experience with SKUgle

Responsibilities

Improve operational performance of parts department at the dealers/distributor level.
Initiate innovative methods of changing dealer/distributor behavior to meet national aftermarket standards of parts performance which insure a consistent, well-balanced package of services to support truck customers.
Conduct operations audits and provide recommendations for corrective action based on formal analysis of results.
Establish harmonious relationship between Dealer/Distributor Principal and Parts Manager to enhance acceptance of corporate programs and aftermarket performance standards.
Work closely with Dealer Principal to maintain total dealer/distributor commitment to aftermarket parts objectives by closely involving him/her with Parts Manager's performance.
Provide headquarters staff with ongoing field intelligence on program effectiveness, training requirements, market trends, end-customer behavior, and competitive activities.
Provide management advice to dealer/distributor personnel in order to realize both their marketing and financial goals in parts.
Recommend changes in facilities, personnel, and business planning as required.
Conduct financial analysis of dealer/distributor parts business and make recommendations for improvements in pricing, cost control, absorption, and the like.
Assist dealer/distributor personnel in the development of an annual business plan for parts.
Actively promote and assist dealer/distributor parts sales efforts on a regular basis.
Initiate the development of sales and merchandising programs on dealer/distributor level which are consistent with national standards and corporate guidelines.
Provide market analysis service to assist dealer/distributors in the development and execution of effective aftermarket parts marketing plans.
Monitor territory performance and modify sales plans to ensure individual and DTNA sales targets are achieved.
Regularly call on end customers with dealers/distributor sales/service personnel.
Analyze customer needs to determine effectiveness of aftermarket's support to end customers.
Analyze dealer/distributor systems requests and questions to determine complexity of issues and initiate appropriate regional or headquarters action.
Analyze and forward as appropriate all dealer/distributor requests for technical/managerial training.
Actively promote and support headquarters training programs and deliver personalized, on-site training as required.
Serve as technical consultant concerning all company and dealer/distributor related systems activities.
Provide training and liaison between headquarters IT staff and dealer/distributor personnel as required.
Elevate dealer/distributor sales effectiveness by deploying current DTNA sales programs (Excelerator Analytics, Dealer Marketing Tool, Solutionist Selling Techniques, and Parts Academy Training).
L4 DPM responsibilities include managing a large territory with a current average of approx. 30 locations in the district.

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans