Account Lead - Portfolio & Existing Customer Marketing

Bread Financial•Columbus, OH

15d•Hybrid

About The Position

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Account Lead, Portfolio and ECM role is responsible for executing credit card portfolio strategies relative to existing customers in alignment with internal leadership and matrix teams, as well as external partners. This includes the execution of existing customer marketing through timeline and deliverable management, which includes ensuring compliance with marketing collateral to minimize organizational risk. This role is also responsible for maintaining and managing client relationships and serves as a liaison between the organization and the client. Additionally, this role monitors key metrics for core customer, attrition, retention, activation, and loyalty.

Requirements

Associate's Degree in Business Administration, Marketing or related field of study or equivalent, relevant work experience
2+ years in professional or classroom instruction working on projects, sales/marketing concepts, and/or financial forecasting and analysis.

Nice To Haves

Bachelor’s Degree in Business Administration, Marketing
5+ years experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, credit card portfolio management
Experience supporting and executing customer marketing strategies.

Responsibilities

Executes the strategy for all existing cardholder lifecycle marketing.
Manages campaign timelines & deliverables with brand/internal partners.
Responsible for reviewing and approving marketing collateral and oversees disclosure tool.
Facilitates brand partner training on tools/process.
Maintains a productive relationship with brand executional teams.
Demonstrates general knowledge of brand partner business and industry.
Delivers communication to brand partners, ensuring that expectations are clear and aligned upon.
Presents executional related content and deliverables in brand meetings.
Identifies issues/roadblocks and escalates internally.
Partners with cross-functional teams in a matrixed leadership environment including Portfolio Analytics, Credit Management, Finance, Marketing, and Operations to achieve portfolio objectives.
Responsible for understanding and utilizing reporting to monitor key metrics for existing cardholders such as attrition and retention rates, reactivation, spend, trips, etc.
Manages contractual funds for assigned client(s) which includes processing invoices related to portfolio and marketing initiatives.
Drives execution of existing benefits including rewards, benefit timing, and loyalty.
Executes changes to card program benefits across all marketing channels.

Benefits

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26.
New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period).
Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period.
Hired associates can immediately enroll in Bread Financial’s 401(k) plan.
All associates receive 11 paid holidays.
Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off.
Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year.
Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year.
Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.
Hired associates will be able to elect the purchase company stock during offering periods in June and December.
You will be eligible for an annual incentive bonus based on individual and company performance.