Account Implementation Analyst - NC ONLY

Blue Cross and Blue Shield of North Carolina

3d • $55,370 - $88,592

About The Position

As an Account Implementation Analyst, you’ll lead the charge in delivering custom benefits for large employer groups within key customer segments. You’ll be responsible for activities that support the entire sales lifecycle, ensuring smooth implementation of benefits, eligibility, and administrative services. Acting as the primary point of contact for custom product accounts in the sales pipeline, you’ll collaborate closely with internal teams to create exceptional client experiences. Your ability to track and resolve implementation challenges will help drive continuous improvement initiatives and set the standard for success. THIS POSITION IS OPEN TO NC RESIDENTS ONLY

Requirements

• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field
• In lieu of degree, 5+ years of experience in related field
• Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.

Nice To Haves

• Proven Client Facing and/or Implementation experience preferred
• Background in Medical/Dental insurance strongly preferred
• Flexible and the ability to quickly adapt to process changes
• Detail oriented and organized
• Self-motivated and goal driven
• Willing to be onsite for training

Responsibilities

• Lead and manage all aspects of the post-sale implementation activity of custom accounts.
• Work with the appropriate field staff and external parties (consultants, group/benefit administrators, systems experts, personnel from other plans, health care providers, vendors, etc.) personnel to lead and facilitate the implementation of benefits, eligibility, and administrative services to ensure timely and accurate implementation. This includes the design and execution of an internal implementation strategy.
• Analyze, enter and process custom benefit requests for post sales account implementation efforts.
• Identify, evaluate and resolve complex implementation issues and collaborates closely with various levels of employees including senior management.
• Lead and coordinate meetings with internal staff and external parties in identifying current and emerging implementation issues and in determining and evaluating potential solutions to these issues.
• Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicate key implementation messages to all necessary audiences.
• Track and manage implementation issues in order to lead overall improvement initiatives.
• Meet department goals and objectives and provides efficient and quality service to custom accounts.

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees