Account Implementation Analyst

Blue Cross and Blue Shield of North Carolina

1d•Remote

About The Position

This position drives implementation for standard groups within specific customer segments. Responsible for activities supporting the sales lifecycle to ensure successful implementation of standard groups. Effectively works with the appropriate personnel to facilitate implementation of benefits, eligibility, and administrative services. Tracks and manages implementation issues in order to lead overall improvement initiatives. Functions as point of contact for standard product accounts currently flowing through the sales pipeline. Lead and manage all aspects of the post-sale implementation activity of standard accounts. Work with the appropriate field staff personnel to lead and facilitate the implementation of benefits, eligibility and administrative services to ensure timely and accurate implementation. This includes the design and execution of an internal implementation strategy. Analyze, enter and process requests to fast track post sales account implementation efforts. Identify, evaluate and resolve complex implementation issues and collaborates closely with various levels of employees including senior management. Provide support for meetings with external parties (consultants, group/benefit administrators, systems experts, personnel from other plans, health care providers, vendors, etc.) in identifying current and emerging implementation issues and in determining and evaluating potential solutions to these issues. Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicate key implementation messages to all necessary audiences. Track and manage implementation issues in order to lead overall improvement initiatives. Meet department goals and objectives and provides efficient and quality service to standard accounts.

Requirements

Bachelor's degree or advanced degree (where required)
3+ years of experience in related field
In lieu of degree, 5+ years of experience in related field
Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.

Responsibilities

Drives implementation for standard groups within specific customer segments
Responsible for activities supporting the sales lifecycle to ensure successful implementation of standard groups
Effectively works with the appropriate personnel to facilitate implementation of benefits, eligibility, and administrative services
Tracks and manages implementation issues in order to lead overall improvement initiatives
Functions as point of contact for standard product accounts currently flowing through the sales pipeline
Lead and manage all aspects of the post-sale implementation activity of standard accounts
Work with the appropriate field staff personnel to lead and facilitate the implementation of benefits, eligibility and administrative services to ensure timely and accurate implementation
Includes the design and execution of an internal implementation strategy
Analyze, enter and process requests to fast track post sales account implementation efforts
Identify, evaluate and resolve complex implementation issues and collaborates closely with various levels of employees including senior management
Provide support for meetings with external parties in identifying current and emerging implementation issues and in determining and evaluating potential solutions to these issues
Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicate key implementation messages to all necessary audiences
Meet department goals and objectives and provides efficient and quality service to standard accounts