Account Growth Lead (Delivery + Sales) – Existing Accounts

Innodata Inc • Ridgefield Park, NJ

15d

About The Position

We are seeking a senior account leader who can drive growth within existing enterprise accounts while ensuring strong delivery execution and customer success. This role owns a $10M+ portfolio and is responsible for 20–50% year-over-year growth through structured upsell and cross-sell strategies, while maintaining high client satisfaction and retention.

Requirements

• 8+ years in enterprise sales, account management, or customer success within IT services, AI, data, or digital transformation
• Proven experience managing a $10M+ account portfolio
• Demonstrated 20–50% YoY growth in existing accounts via upsell and cross-sell
• Strong background in both delivery oversight and commercial expansion
• Experience managing executive stakeholders (VP/SVP/C-level)
• Strong contract negotiation, SOW structuring, and revenue forecasting skills
• Ability to build multi-threaded relationships across business and technical teams

Responsibilities

• Own and grow assigned enterprise accounts with clear revenue and margin targets
• Ensure successful delivery outcomes and high customer satisfaction
• Identify expansion opportunities aligned to client business priorities
• Drive structured account planning, pipeline development, and forecasting
• Partner with delivery leadership to ensure performance, quality, and retention
• Improve Net Revenue Retention (NRR) and long-term account value

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed