Account Fraud Manager
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About The Position
The Account Fraud Manager is responsible for supervising the operations of the fraud prevention program at the Credit Union, as it relates to account fraud and non-card transactions, such as check, ACH and wire. This includes the supervision of employees, tasks and projects within the account fraud team and in accordance with the Credit Union's mission statement and strategic plan. This position assures that fraud situations, including negative balances and losses are promptly and properly worked in compliance with the Credit Union's policies, procedures and guidelines. This position monitors department service levels while working on cross functional teams to develop policies, strategies and processes for minimizing the risk of loss from fraud, abuse and compliance violations. Responsibilities will also include providing direction, feedback and coaching to team members on work priorities and on resolving escalated issues.
