Account Expert, ENT & STR Virtual Business

T-Mobile • Overland Park, KS

7d

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role is essential for acquiring new business customers within targeted enterprise and strategic accounts with decentralized purchasing models. It involves prospecting sales leads, conducting discovery conversations, and promoting relevant products and services to potential customers. The role requires managing business verification, credit underwriting, customer protection reviews, and coordinating with fraud teams. Success is measured by meeting and exceeding monthly sales quotas through effective customer acquisition and account management. The work impacts organizational growth by expanding the customer base and supporting post-sale customer needs throughout account ownership.

Requirements

• High School Diploma/GED (Required)
• 2-4 years - Inside, outside, retail, or similar sales position
• Less than 2 years - Customer service, sales and/or retention
• Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
• Organizational Skills Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
• Self-Motivation Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently. (Required)
• Teamwork Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
• Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Engage in daily customer communication and follow-up to generate and qualify new business opportunities
• Conduct research to understand customer needs and tailor product and service messaging accordingly
• Manage the sales process from initial contact through proposal development to order finalization
• Complete required training to maintain up-to-date knowledge of products and services
• Manage business verification, credit underwriting, customer protection, and collaborate with fraud teams to ensure compliance
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED