Account Executive (Remote)

Davies•Home, WV

3d•$120,000 - $130,000•Remote

About The Position

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. What's in Store We are on the lookout for an experienced Account Executive. In this client-facing role, you will be responsible for service delivery excellence, client retention, and organic growth across a portfolio of Property & Casualty (P&C) TPA clients. This role serves as the primary relationship owner, ensuring high-quality claims service, identifying expansion opportunities, and driving long-term client value. This position partners closely with Claims Operations, Actuarial, and Business Development to deliver tailored solutions that meet client needs while supporting Davies’ growth strategy.

Requirements

7–12+ years of experience in P&C insurance, TPA, or claims services
Strong background in client management / account management
Deep understanding of claims operations (WC, Liability, or Property preferred)
Proven success in client retention and growing existing accounts
Experience leading client meetings and executive-level discussions
Strong analytical and problem-solving skills
Bachelor’s degree preferred

Responsibilities

Client Relationship Management
Serve as the primary point of contact for assigned TPA P&C clients
Build strong, trust-based relationships with key client stakeholders
Lead regular stewardship meetings, QBRs, and performance reviews
Ensure client expectations, SLAs, and KPIs are consistently met or exceeded
Service Delivery Oversight
Partner with internal claims leadership to ensure high-quality claims handling and operational execution
Monitor service metrics, identify trends, and proactively address issues
Advocate for clients internally while maintaining alignment with business goals
Drive continuous improvement initiatives across accounts
Client Retention & Growth
Own client retention strategy and proactively mitigate risk of attrition
Identify and drive organic growth opportunities (cross-sell, upsell, new lines of business)
Partner with Business Development on renewals and expansions
Contribute to revenue growth within existing accounts
Financial & Contract Management
Support pricing discussions, contract renewals, and scope changes
Monitor account profitability and ensure alignment with financial targets
Partner with finance and leadership on forecasting and revenue tracking
Cross-Functional Collaboration
Work closely with Claims, Actuarial, SIU, and Operational teams
Align internal stakeholders around client priorities and delivery expectations
Support onboarding of new clients and expansion implementations

Benefits

Medical, dental, and vision plans to ensure your health and that of your family.
A 401k plan with employer matching to help you build a secure financial future.
Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
Paid holidays.
Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

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