Account Executive/Customer Support
About The Position
Great role for a media-savvy and solutions-oriented professional to gain valuable client relationship management & sales experience: Solve complex problems for varied clients Competitive base salary + attractive commission scheme on offer Defined career path in market-leading media intelligence organisation Isentia is the Asia-Pacific region's leading media intelligence company, empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not-for-profit organisations. We are looking to hire an Account Executive to join our team in Sydney, where you will play a crucial part in retaining and developing a large portfolio of government, automotive and higher education clients. You will deliver insights, advice, and industry intelligence to help clients achieve their communications objectives. The shift pattern is 8 am to 4 pm, Mondays to Fridays.
Requirements
- You are media savvy and have a genuine interest in news and current affairs, with the ability to identify issues that are important to our clients.
- You thrive on building and developing meaningful client relationships
- You think on your feet, prioritise, and can multitask in high-pressure situations
- You are an excellent team player who enjoys a fast-paced environment
- You are a problem solver who will be able to identify potential issues for clients
- Excellent command of English
Nice To Haves
- Previous experience working in a client success or customer service environment is desirable.
Responsibilities
- You will be the key point of contact for clients within your portfolio
- You will be responsible for the end-to-end servicing of clients’ media requirements across all formats, including alerting clients to media items as they happen.
- Collaborate with the account management team and sales team to understand the needs of your clients.
- Regularly contacting and providing solutions to assist clients with their communications requirements.
- Monitor breaking news and alert your clients to relevant media issues
- Enjoy the variety of the media landscape and working within a high-performing team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
