Customer Account Executive, Scale

Braze•San Francisco, CA

7d•Hybrid

About The Position

As a Braze Customer Account Executive, you will be responsible for managing and growing existing relationships within our customer base. You will own specific customer relationships and serve as the account lead. You will work closely with cross-functional teams, including Customer Success, Solutions Consulting, Services, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, complex organizations, and the ability to build long-term relationships in a fast-paced environment.

Requirements

3+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles, 3+ years of experience closing and/or managing strategic customers
Ability to research accounts, develop a point of view (POV) on the value your technology can drive for the account, and prioritize accounts across a territory to maximize bookings
Proven success in navigating large organizations and the ability to quickly identify the decision makers and the decision-making process for large SaaS investments
Drive, determination, and accountability
Background in SaaS sales for Mobile and/or Marketing Technology
Outstanding verbal, written, and stand-up presentation skills, with experience in presenting value propositions to executive teams
Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) and Keynote
Prior experience with Salesforce.com CRM, or other CRM used to manage sales pipeline
Excellent organizational skills and time management abilities
The ability to handle multiple competing priorities
Proven ability to quickly get up to speed on new cloud apps and tools
A proven networker in your daily life
Up-to-date on digital trends, especially in the mobile, web, and email space
Ability to travel to customer/prospect sites, marketing events, and to company and regional gatherings

Nice To Haves

Prior experience in a startup technology company is a plus

Responsibilities

Own a defined set of customer relationships, including managing all expansion and renewal activities
Develop commercial relationships to increase Braze utilization and value
Partner closely with cross-functional partners to secure contract renewals
Nurture and close account expansion deals, including upsell, cross-sell, and net new lines of business
Effectively communicate customer feedback to the Braze product team
Achieve quarterly upsell and renewal targets
Cross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal, and Marketing
Coordinate resources to drive feature adoption
Develop, maintain, and grow Braze and Braze Ecosystem product knowledge.
Establish deep knowledge of accounts across all areas (onboarding, success, commercials, procurement, legal, org structure, etc.)
Proactively analyze customer product usage, develop whitespace analysis, and identify growth opportunities
Quarterly whitespace mapping to increase revenue predictability
Work with Customer Success and OTS to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®