We are looking for a leader who is responsible for the overall strategy as well as the day‑to-day account management of Aon's relationships with assigned clients as their primary role. You will lead client service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Aon delivers to clients. This role may also have people management responsibilities, including leading and developing a team of account management and/or client service professionals. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Retains and grows Aon's business, cultivating relationships with senior-most client decision-makers in the client organization as well as with day-to-day client contacts. Drives the renewal process, assembling the appropriate team to develop and implement the client-specific renewal strategy. Coordinates with Brokers in the development and delivery of renewal strategies. Facilitates critical relationships between clients, Aon and insurers. Ensures client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered. Leads stewardship planning and delivery. Ensures overall account profitability with a value-based approach for the scope of service and costs associated with the Client Promise Plan. Arranges Aon compensation for services, whether fee or commission-based, accordingly. Educates clients in risk management, risk transfer, market issues and relevant trends including appropriate data and analytics. Marshals appropriate Aon resources to support clients in unusual circumstances such as large claims, etc. Involves others across geographic (including international), functional and business unit boundaries to define interdependent responses to opportunities to grow the business. Handles input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections. May directly manage, coach and develop account management and/or client service colleagues, fostering a high‑performing, collaborative team culture. Skills and experience that will lead to success
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees