Account Executive II, Employee Benefits

Military, Veterans and Diverse Job Seekers•San Diego, CA

29d

About The Position

Our Account Executive II develops, manages and expands relationships with employee benefit clients by performing the following duties. The book of business is a mixture of large and small group clients, self-funding knowledge a plus. Manages assigned book of business, develops client relationships and delivers to grow and retain clients. Partners with producer(s) to develop and implement clients benefits strategies. Prepares a plan for each account to identify what and how short and long term needs may be met. Interfaces with the client at both the HR Manager/Director as well as the C-Suite level to understand the customer's overall objectives and requirements. Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance Ensures all services are implemented according to established project plans and all client deliverables meet quality standards. Acts as the quarterback directing the account team, which may be comprised of an Account Manager(s), Account Representative(s) and Benefit Analyst(s) on all client work and deliverables. Ensures account team is executing deliverables according to standards and best practices Coaches and mentors the account team and provides direction to the team on: RFP and marketing process, including which carriers to include in marketing and negotiating rates with carriers Strategies for new and renewing plans Pre-renewal and renewal timelines, project plans, meetings and presentations Working with clients to identify the possibility of wellness initiatives; pulls in the Wellness Consultant/team to develop alternatives, determine specific plans and implement Offering and implementing all of value-added services Developing clients 3-5 year strategic plan as well as the annual planning calendar and ensuring successful execution SPD wrap documents and 5500 filings Strategies and execution for ACA requirements, COVID and new administration legislation Provides Clients experience reporting requirements Carrier and vendor management Communications All aspects of executing Open Enrollment Provides direction on contribution modeling with Business Analysts Serves as highest point of escalation for issues or activities that the customer encounters with benefits programs and services. Understands and can explain all aspects of carrier renewals for assigned clients Prepares and conducts financial, technical, and product presentations and demonstrations. Participates in sponsored events and promotes services and initiatives. Provides feedback to sales, account management and marketing teams for future service enhancements. Shares ideas and customer needs throughout all phases of service life cycle (plan, design, integrate, install, manage). Contributes to the quarterly and annual business forecasting by providing account trends and sharing future client needs. Keeps current on changes in legislation impacting employee benefit programs and communicates with clients on these changes. Is well educated on all products and services. Coordinates with the producer on any out of scope services. What You Bring To The Table You are perfect for this opportunity if you

Requirements

Bachelors degree.
5 - 7 years of related experience and/or training; or equivalent combination of education and experience.
Must hold a valid CA Life Agent license or will obtain.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Project Management Able to develop and manage project plans; Communicates changes and progress; Completes projects on time and budget.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Industry Knowledge Strong knowledge of employee benefits products and services and how they are delivered to clients; knowledge of related legislation such as ACA, COBRA and HIPAA
Analytical Evaluate numerical and qualitative data to recommend the best alternatives to clients.
Computer Skills Use of Microsoft Word, Excel and PowerPoint to create effective presentations and exhibits.
Relationship Management Develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients needs.
Team Player Effectively works with team.
Leadership Demonstrates leadership skills; sets example for others to follow. Effectively coaches others in developing their skills and abilities. Provides feedback to and solicits feedback from the team

Nice To Haves

Preference will be given to candidates with brokerage or insurance carrier account or sales management experience.

Responsibilities

Manages assigned book of business, develops client relationships and delivers to grow and retain clients.
Partners with producer(s) to develop and implement clients benefits strategies.
Prepares a plan for each account to identify what and how short and long term needs may be met.
Interfaces with the client at both the HR Manager/Director as well as the C-Suite level to understand the customer's overall objectives and requirements.
Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance
Ensures all services are implemented according to established project plans and all client deliverables meet quality standards.
Acts as the quarterback directing the account team, which may be comprised of an Account Manager(s), Account Representative(s) and Benefit Analyst(s) on all client work and deliverables.
Ensures account team is executing deliverables according to standards and best practices
Coaches and mentors the account team and provides direction to the team on: RFP and marketing process, including which carriers to include in marketing and negotiating rates with carriers Strategies for new and renewing plans Pre-renewal and renewal timelines, project plans, meetings and presentations Working with clients to identify the possibility of wellness initiatives; pulls in the Wellness Consultant/team to develop alternatives, determine specific plans and implement Offering and implementing all of value-added services Developing clients 3-5 year strategic plan as well as the annual planning calendar and ensuring successful execution SPD wrap documents and 5500 filings Strategies and execution for ACA requirements, COVID and new administration legislation Provides Clients experience reporting requirements Carrier and vendor management Communications All aspects of executing Open Enrollment Provides direction on contribution modeling with Business Analysts
Serves as highest point of escalation for issues or activities that the customer encounters with benefits programs and services.
Understands and can explain all aspects of carrier renewals for assigned clients
Prepares and conducts financial, technical, and product presentations and demonstrations.
Participates in sponsored events and promotes services and initiatives.
Provides feedback to sales, account management and marketing teams for future service enhancements.
Shares ideas and customer needs throughout all phases of service life cycle (plan, design, integrate, install, manage).
Contributes to the quarterly and annual business forecasting by providing account trends and sharing future client needs.
Keeps current on changes in legislation impacting employee benefit programs and communicates with clients on these changes.
Is well educated on all products and services.
Coordinates with the producer on any out of scope services.