Account Executive I

MedImpact Healthcare Systems, Inc.•San Diego, CA

About The Position

Account Executive I The Scoop: The Account Executive is responsible for the success of the overall client business relationship of Complex Accounts, Strategic Key Accounts, and entire assigned book of business. Provides proactive and strategic support for achieving financial goals resulting from successful oversight of client deliverables, renewals and upsell activity. Manages all aspects of business relationships with minimal management involvement and exhibits a track record of performance that exceeds expectations. Ensures customer satisfaction, and effectively leads the account client team focusing on service, revenue, and operational efficiency as identified in strategic plans for the client and MedImpact. This position operates with a very high level of autonomy on complex business issues while requiring minimal management oversight.

Requirements

Bachelor’s Degree from four-year college or university
Three (3) to seven (7) years related PBM experience, or equivalent combination of education and experience
Self-Insured – Experience in the Self-Insured benefits arena, 340B or clients with owned & operated pharmacies, preferably with Hospitals and Health Systems.
Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, Salesforce and Outlook.
Outstanding knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management.
Strong consultative selling and negotiation skills
Strong computer, and analytic skills, including experience creating and delivering client presentations using MS Office programs and use of internal system reporting tools and databases.
Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required.
Excellent communication, writing and public presentation skills essential.

Nice To Haves

Knowledge of healthcare products and contracts preferred.

Responsibilities

Manage book of business in pursuit of fiscal revenue targets as set by management
Develop and manage the account team annual strategic plan for assigned book of business to address all aspects of client lifecycle, including but not limited to service, financial, growth and clinical initiatives based on an understanding of each client’s business needs
Ensure high degree of client satisfaction and retention through demonstrable results and by effectively leading the service team to achieve client service goals
Effectively utilize MedImpact forums and resources to proactively address client needs and to escalate issues where appropriate
Provide timely feedback of strategic plan performance and outcomes to the management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process
Provide oversight of projects and client initiatives and assists in the interpretation and context of client requests
Maintain the integrity of the annual strategic business plan and manage the fiscal revenue plan
Manage client renewal process, including participation in development and review of proposal of pricing terms in lieu of the fiscal revenue plan, mitigate organizational risks with respect to performance guarantees, and unveil opportunities for MedImpact product usage as well as client growth and expansion
Lead renewal presentations. Utilize all internal pro-forma financial tools and forums to ensure preparedness and success
Support the implementation process for assigned clients, including oversight of implementation and contract terms
Negotiate and manage client contract throughout the lifecycle of the account
Build strong and positive internal relationships with your account service matrix team in order to realize the full potential of the assigned book of business
Coordinate with MedImpact subject matter experts to increase knowledge of MedImpact products, services, and industry information to be incorporated into and strengthen client relationship
Organize and lead client business planning meetings, quarterly and annual executive pharmacy briefings, client leadership councils and internal team strategy planning discussions
Demonstrate proficiency in Excel, Word and PowerPoint, organizational web-based tools in support of these functions
Supports and assists in sales and prospect presentations
Develops and maintains effective relationships with client consultants as appropriate