Account Executive, Government

T-Mobile

About The Position

This role supports the growth and retention of local government accounts through direct sales and account management activities. Primary functions include generating new sales opportunities, renewing contracts, and increasing customer satisfaction within government accounts. The role differentiates by focusing on strategic relationship building and aligning sales efforts with organizational values and metrics. Success is measured by meeting sales targets, renewal rates, customer retention, and overall revenue growth. The work impacts the organization by expanding government account revenue and enhancing customer relationships to support long-term business objectives.

Requirements

High School Diploma/GED
Effectively manage customer accounts to ensure satisfaction and retention.
Proven track record of delivering tailored solutions that meet specific client needs, ensuring high customer satisfaction and fostering long-term relationships.
Maintain accuracy and thoroughness in all tasks to ensure high-quality outcomes.
Analyze and resolve complex issues efficiently by interpreting data to identify trends and inform decision-making.
Develop and maintain strong relationships with clients and stakeholders.
Skillfully negotiate terms and agreements to achieve favorable outcomes.
Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting.
Strong verbal and written communication skills are crucial for customer interactions, presenting solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales.
Ability to create and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services.
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

3+ Years Selling to Government (State and Local) accounts.
3+ Years Extensive customer service experience
3+ Years of Business markets sales experience
3+ Years Wireless industry sales experience.
3+ Years Telesales or technical sales experience.

Responsibilities

Generate new sales opportunities and meet monthly sales and renewal targets through proactive outreach to government accounts
Establish and maintain customer relationships to drive account growth, perform account reviews, and identify upsell and renewal opportunities
Complete continuous training to maintain up-to-date knowledge of products, services, and sales methodologies
Demonstrate professional and ethical conduct in interactions with customers and colleagues to support a collaborative work environment
Also responsible for other duties/projects as assigned by business management as needed