Account Executive- CX and BPO

Hugo • Village of Highland Falls, NY

6d • Remote

About The Position

Hugo is seeking a high performing Account Executive to drive new customer acquisition for our CX and BPO services. This is a full cycle sales role focused exclusively on landing new logos in the United States market.
You will sell long term customer experience and operational outsourcing solutions to mid market and hypergrowth companies that need to scale customer support, back office operations, and global delivery capabilities.
The ideal candidate has experience selling BPO or CX outsourcing services and thrives in an outbound driven environment. You are comfortable initiating conversations with senior leaders, diagnosing operational challenges, and designing solutions that combine global delivery with measurable business outcomes.
You will be supported by a strong internal team including BDRs, GTM engineers, sales operations, and a high performing marketing organization that generates market awareness and pipeline support.

Requirements

• Experience selling BPO, CX outsourcing, or similar operational services
• Proven success in a quota carrying sales role focused on net new business
• Strong outbound prospecting and account development capabilities
• Experience selling to mid market or hypergrowth companies in the United States

Nice To Haves

• Experience working with companies in technology, fintech, or healthtech
• Understanding of offshore and global delivery models including Africa based teams
• Comfortable navigating multi stakeholder buying processes

Responsibilities

• Own net new revenue generation for Hugo’s CX and BPO services in the United States market
• Build and execute outbound account strategies targeting mid market and hypergrowth companies
• Develop and manage a strong pipeline of qualified opportunities through outbound sales activity
• Lead structured discovery conversations with senior leaders across Customer Experience, Operations, and Revenue organizations
• Own the entire sales process from first conversation through contract execution
• Design tailored CX and BPO outsourcing solutions aligned with client operational goals
• Lead pricing discussions, negotiations, and contract execution
• Partner with internal delivery teams to ensure smooth client onboarding and long term success
• Develop a strong understanding of customer support and operational outsourcing trends
• Build credibility with prospects as a knowledgeable advisor on modern CX delivery models
• Represent Hugo in conversations about the future of offshore and globally distributed teams

Benefits

• A flexible, remote-first work environment with strong operational support
• Meaningful autonomy and ownership over high-impact deals
• Competitive compensation with uncapped upside
• The opportunity to sell services that create long-term value for clients and their teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees