Account Executive, Customer Success

Vera Whole Health

20h • $158,804 - $238,207

About The Position

To maintain and expand relationships with strategically important clients, ensuring the growth and retention of business accounts. The SAE serves as the main point of contact for key clients, develops strategic initiatives to meet their business objectives, and ensures delivery of high-quality service. How will you make an impact & Requirements Key Responsibilities: ● Client Relationship Management: Build and maintain strong, long-term, partnerships with key decision-makers and stakeholders ensuring trust, satisfaction and strategic alignment. Ensure C-suite level connectivity. ● Account Strategy Development: Develop, implement and maintain tailored account plans that align with client goals, business objectives, and industry trends. Ensure the account is achieving its desired outcomes and maximizing ROI. ● Cross-functional Collaboration: Collaborate with internal teams (sales, product development, marketing, customer support, etc.) to ensure seamless execution of client deliverables, fostering alignment across business units. ● Business Growth: Identify and act on opportunities for account growth, upselling, cross-selling, and renewals. Drive revenue growth and strengthen client engagement ● Customer Advocacy: Represent the client’s interest internally by incorporating their feedback into service improvements, ensuring an excellent customer experience. ● Problem Resolution: Proactively identify challenges, develop strategic solutions, and resolve issues to maintain strong client relationships and business continuity. ● Performance Tracking & Reporting: Monitor and analyze account performance metrics including revenue growth, client satisfaction, and retention, providing data-driven insights and recommendations. ● Contract Management & Negotiation: Lead negotiations, renewals, and contract lifecycle management, ensuring agreements align with client expectations and company goals. ● Market & Industry Insights: Stay ahead of industry trends, competitor activities, and market conditions to proactively advise clients and adjust strategies for continued success. Skills & Qualifications: ● Experience: Typically requires 5-10 years of experience in account management, sales, or a related field, with a proven track record of managing high-value accounts. ● Communication Skills: Strong verbal and written communication skills to effectively engage with clients and internal teams. ● Problem-Solving Abilities: Ability to identify issues and offer strategic solutions quickly, with a focus on customer satisfaction and business impact. ● Analytical Thinking: Strong skills in analyzing data and providing actionable insights to improve account performance. ● Negotiation Skills: Skilled at negotiating terms and contracts to create mutually beneficial outcomes for both the company and client. ● CRM Proficiency: Experience with CRM software (e.g., Salesforce) to manage accounts and track customer interactions. Education: ● A bachelor's degree and/or master's degree in healthcare, business, marketing, or a related field is often preferred, though relevant experience may be considered in place of formal education. Key Competencies: ● Strategic Thinking: Ability to think critically about the needs of each account and develop long-term strategies to address those needs. ● Relationship Management: Excellent interpersonal skills and the ability to build rapport with senior executives and key decision-makers. ● Customer-Centric Approach: Focus on creating value for customers while balancing business goals. ● Sales Acumen: Ability to understand sales processes, anticipate client needs, and identify growth opportunities.

Requirements

• Experience: Typically requires 5-10 years of experience in account management, sales, or a related field, with a proven track record of managing high-value accounts.
• Communication Skills: Strong verbal and written communication skills to effectively engage with clients and internal teams.
• Problem-Solving Abilities: Ability to identify issues and offer strategic solutions quickly, with a focus on customer satisfaction and business impact.
• Analytical Thinking: Strong skills in analyzing data and providing actionable insights to improve account performance.
• Negotiation Skills: Skilled at negotiating terms and contracts to create mutually beneficial outcomes for both the company and client.
• CRM Proficiency: Experience with CRM software (e.g., Salesforce) to manage accounts and track customer interactions.
• Strategic Thinking: Ability to think critically about the needs of each account and develop long-term strategies to address those needs.
• Relationship Management: Excellent interpersonal skills and the ability to build rapport with senior executives and key decision-makers.
• Customer-Centric Approach: Focus on creating value for customers while balancing business goals.
• Sales Acumen: Ability to understand sales processes, anticipate client needs, and identify growth opportunities.

Responsibilities

• Client Relationship Management: Build and maintain strong, long-term, partnerships with key decision-makers and stakeholders ensuring trust, satisfaction and strategic alignment. Ensure C-suite level connectivity.
• Account Strategy Development: Develop, implement and maintain tailored account plans that align with client goals, business objectives, and industry trends. Ensure the account is achieving its desired outcomes and maximizing ROI.
• Cross-functional Collaboration: Collaborate with internal teams (sales, product development, marketing, customer support, etc.) to ensure seamless execution of client deliverables, fostering alignment across business units.
• Business Growth: Identify and act on opportunities for account growth, upselling, cross-selling, and renewals. Drive revenue growth and strengthen client engagement
• Customer Advocacy: Represent the client’s interest internally by incorporating their feedback into service improvements, ensuring an excellent customer experience.
• Problem Resolution: Proactively identify challenges, develop strategic solutions, and resolve issues to maintain strong client relationships and business continuity.
• Performance Tracking & Reporting: Monitor and analyze account performance metrics including revenue growth, client satisfaction, and retention, providing data-driven insights and recommendations.
• Contract Management & Negotiation: Lead negotiations, renewals, and contract lifecycle management, ensuring agreements align with client expectations and company goals.
• Market & Industry Insights: Stay ahead of industry trends, competitor activities, and market conditions to proactively advise clients and adjust strategies for continued success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level