Customer Success Executive - Payors

Hippocratic AI

1d • Remote

About The Position

We are seeking a Customer Success Executive with deep payor experience to join our growing team. In this role, you will ensure our health plan clients achieve measurable outcomes through the deployment of Hippocratic AI’s innovative solutions. You will partner directly with the Chief Customer Officer and play a key role in customer satisfaction, retention, and expansion across our payer portfolio.
This role is remote. Regular travel to client sites and periodic sessions at our Palo Alto headquarters will be required.

Requirements

• A minimum of 5 years working with or within health plans (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers).
• Proven experience in customer success, account management, payer operations, or implementation roles.
• Deep understanding of payer workflows across departments like utilization management, care management, member services, and provider operations.
• Ability to build trusted relationships across payer orgs, from frontline case managers to senior executives.
• Experience working cross-functionally in fast-paced environments, especially in high-growth or startup settings.
• Strong organizational and project management skills.

Nice To Haves

• Experience supporting AI, automation, or SaaS solutions in the payer space.
• Familiarity with prior auth workflows, delegated risk arrangements, value-based care programs, or member engagement initiatives.
• Knowledge of payer-specific compliance and regulatory frameworks (e.g., CMS, NCQA, HIPAA).

Responsibilities

• Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders across clinical operations, utilization management, care management, and executive leadership.
• Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows in areas such as prior authorization, case management, member services, and provider engagement.
• Drive user adoption by training health plan staff on solution functionality and demonstrating real-world applications that support operational goals.
• Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using Hippocratic AI’s capabilities.
• Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights.
• Define success metrics tailored to payer use cases, such as turnaround time improvements, staffing efficiency, and member or provider satisfaction.
• Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards.
• Participate in industry forums, conferences, and webinars to share best practices and thought leadership around AI in payer operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed